Michelle Link Email and Phone Number

• Served as an independent IT Consultant, engaging clients to outline Datacenter-Cloud - COLO, UCaas, Cybersecurity, Network SASE-SDWAN, Mobility, IOT, and Contact Center solutions.• Work for a technology advisory firm that helps our clients evaluate and select technologies to support their key initiatives. • Ensure clients have the most direct route to acquiring, implementing, and scaling premium solutions from the world's leading technology providers.

• Lead in new home sales, negotiating the sales, presenting the contract, and walking the buyer through the complex building process.• Deliver an exceptional customer experience designed to drive increases in client satisfaction and loyalty and increase referral-related business. • Set customer expectations while discussing standard features, options, and all customization requests by the purchaser while helping home buyers navigate the selection process.• Meet with prospective buyers and negotiate, prepare, and execute purchase agreements.• Manage all aspects of the contract negotiation processes and obtain top prices to support company profit objectives while maintaining consistently high customer satisfaction ratings.

• Led in new home sales, negotiating the sales, presenting the contract, and walking the buyer through the complex building process.• Delivered an exceptional customer experience designed to drive increases in client satisfaction and loyalty and increase referral-related business. • Set customer expectations while discussing standard features, options, and all customization requests by the purchaser while helping home buyers navigate the selection process.• Met with prospective buyers and negotiated, prepared, and executed purchase agreements.• Managed all aspects of the contract negotiation processes and obtained top prices to support company profit objectives while maintaining consistently high customer satisfaction ratings.

• Served as a strategic account manager for an international company recognized as an industry leader in providing hardware, software, and IT services with over $11B in revenue in 2020.• Developed and mentored the support team to handle day-to-day tasks.• Negotiated contracts with Fortune 500 customers that included umbrella terms for the company’s diverse portfolio, promoting the company’s advanced solutions to clients while closing multiple complex projects. • Equated solutions to value within the business environment, initiated new business opportunities within accounts, and presented the company’s value proposition to both small and large groups.• Leveraged high levels of technical aptitude to guide and educate clients on new technologies. • Built and maintained profitable relationships with publishers, which enabled valued partnerships and delivered new opportunities within the marketplace, in addition to establishing C-suite-level sponsorship in top accounts.Notable achievements while in the position included:- Produced results current at 140% of the defined sales quota.- Influenced the company’s support structure by formulating a plan to employ a field solution engineer and successfully developed the Denver market for SHI Enterprise Sales.- Transformed software licensing customers to a diverse mix of data centers, services, and software clients. - Secured a number of “Chairman’s Club” awards, in addition to the 2020 “Drive for New Business” award and "Chairman's Club Award" in 2020- Generated $56M in revenue within named accounts within the past 12 months.- Worked in collaboration with partners and internal resources to assess, architect, and design a reliable, scalable network for a key healthcare customer in 2019.- Presented and successfully closed a digital workspace strategy engagement to a healthcare account.