Michelle Loder Email & Phone Number

Labrador City, Newfoundland And Labrador, Canada

Portfolio Manager

Labrador City, Newfoundland And Labrador, Canada

- Supports relevant operational solutions for IOC on a day to day basis.- Provide advice to managers and other staff in the development of practical solutions to difficult problems.- Provide advice to vendors when required and work with other support teams to ensure the successful delivery of operations and support services in the relevant region.- Work with other support teams to ensure the successful delivery of operational support services.- Contribute to internal and external communications as they relate to scope architecture, performance, capacity, and capabilities to support business processes.- Ensures all processes and standards are followed in the day to day delivery of support services.- Work with other support teams to ensure successful delivery of support services.

Labrador City

- Assist with sourcing or developing software solutions for internal business units.- Design and modification of SharePoint sites, report creation, and custom form creation using SharePoint, InfoPath and SSRS.- Perform requirement analysis for requested modifications to business systems and also for non-standard software requests.- Performed SAP Security/Basis including modification of roles, user account creation and maintenance for various systems (Production, Quality Assurance, Development and Training). This included reviewing and implementing all transport requests. Responsible for weekly action reports.- Coordinate and assist with execution of software solutions to internal business units.- Participate in hardware and software reviews and provide recommendations for future purchases.- Work with other support teams to ensure successful delivery of support services.

Labrador City

- 1 year on contract while finishing school. (2007-2008)- Diagnosed and resolved unique problems associated with application software and operating systems.- Configured, deployed, maintained, and resolved issues with computer workstations, laptops, printers.- Ensured desktop computers interconnect seamlessly with diverse systems including Active Directory, file, email and application servers.- Documented procedures, standards and best practices configurations, settings, installations sequences and back out instructions.- Developed policy and procedures for software upgrades.

Masters Certificate In Project Management, Project Management

Gardiner Center Memorial University in collaboration with York University

Bsc Cis, Information Technology

Website Administrator, Information Technology

Computer Support Specialist, Information Technology