• Manage and increase the effectiveness and efficiency of the operations team through improvements to each function as well as coordination and communication between support and business functions.• Provide direction to the multi-functional resources accountable for client and employee satisfaction.• Maintain and improve system functionality and ensure integrity.• Provide subject matter and management expertise for payroll, timekeeping system, reporting, employee benefits and tax compliance.• Supervise and coach team on a weekly basis. Drive initiatives that contribute to long-term operational excellence.• Contribute to short and long-term organizational planning and strategy as a member of the management team. This includes providing content to management meetings and being able to lead discussions.• Ensure that ongoing service meets client expectations and is in line with standards and procedures.• Ensure quality standards are met through applications and procedures.• Determine staffing needs, prepare career development plans, conduct performance evaluations and provide performance feedback. Provide recommendations for salary reviews and position changes.• Monitor random calls to improve quality, minimizing errors and tracking performance.• Handle complicated client inquiries and complaints, find appropriate resolutions and provide consultative expertise. • Partner with Research and Development to implement technology infrastructure, including the hardware, software, and other technical needs.• Design and deliver ongoing training to ensure constant reinforcement of the skills required to provide superior service.• Responsible for all payroll tax activities, including compliance with local, state, and federal regulations and filing local, state, and federal payroll tax returns.• Ensure that payroll, PTO earnings codes, overtime and withholding status meet all federal and local government reporting requirements.

Manage the payroll operation for the back-end processing and auditing of weekly, bi-weekly and semi-monthly pay cycles for PEO client base including invoice creation, wire transfer requests and ACH transmissions to the bank. Oversee the billing function to ensure invoicing is completed accurately and on time; participate in and provide work direction and review for billing function.Process and prepare payroll for key clients.Prepare periodic reports including gross payroll, hours worked, vacation accrual, tax deductions, benefit deductions, etc for management on a predetermined schedule (weekly, monthly, quarterly and/or year-end).Balance the payroll accounts by resolving payroll discrepancies.Maintain payroll guidelines by writing and updating policies and procedures.Comply with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies.Complete operational requirements by scheduling and assigning employees; following up on work results.Solve problems concerning payroll, answer inquiries, and enforce payroll policies.Assist in development of overall payroll procedures by recommending improvements or changes when deemed necessary for greater efficiency.Foster relationships between departments and work collaboratively on teams.Provide guidance, training and direction to staff.Manage garnishment administration

• Oversee 12 Employee Service Coordinators• Process payroll consisting of 2,000 employees on ADP• Creating Reportsmith management reports• Creating reports for Accounting, Payroll and IT departments• Perform data entry for new hires, termination’s, direct deposit, merit increases, promotional increases, address changes, tax code changes;• Create and implement Adobe electronic forms for Payroll and HR forms• Create and distribute Quarterly Payroll Calendar to Support Center and all Facilities• Ensuring policies and procedures are followed• Handle all governmental reporting• Wrote and implemented Employee Services Payroll Procedures Manual• Audit and issue manual checks• Handle all banking, stop payments • Handle special projects for Director of Employee Services• Assist CFO with special projects and audits• Cleaned up and organized payroll information

• Processed the semi-monthly Corporate payroll on ADP • Process payroll consisting of 1,000 employees • Assisted with planning and converting to PeopleSoft• Worked on clean-up issues with conversion• Performed data entry for new hires, termination’s, direct deposit, merit increases, promotional increases, address changes, tax code changes; • Audit and issue manual checks• Handle all banking, stop payments • Handle special projects for Payroll Manager• Assist VP of Human Resources with special projects• Train new coordinators and temporary employees• Tax cleanup projects• Created Field Process & Procedural Manual for PeopleSoft training• Developed procedures for direct deposit, tax changes, transfers, etc.

• Processed weekly Corporate payroll and Apria’s New York Union payroll on ADP• Performed data entry for new hires, termination’s, direct deposit, ESP, PAC, merit increases, promotional increases, address changes, tax code changes; key Pay Data Summaries and import Kronos hours• Audit and issue manual checks• Assist all coordinators with questions and training • Handled all aspects of Bamtrac including Positive Pay reporting , issuing stop payments and reporting manual cancellations for all Pay Groups on bi-weekly basis• Handled special projects for Payroll Manager• Supervised 6 Payroll Coordinators and support each region• Assisted Director of Payroll with budget planning and special projects• Process payroll for three regions consisting of 1,000 employees• Key Pay Data Summaries and import Kronos hours• Train new coordinators and temporary employees• Balance and send Eastern Division garnishments to Accounts Payable• Handle manual check printing on daily basis and report manual cancellations for all Pay Groups biweekly• Process Senior Payroll coordinator responsibilities, such as ESP Funding, PAC Funding, Corporate Accruals, and Credit Union Funding