Michelle Lyon, Cpp Email & Phone Number

Atlanta Metropolitan Area

• Serve as primary point of contact for new CertiPay clients;• Act as project team lead to coordinate implementation process related to external partners • Research problems and demonstrate strong ability to resolve, investigate and analyze simple to complex problems;• Communicate effectively with client throughout the implementation process;• Ensure smooth transition from prior payroll vendor by following the CertiPay implementation methodology and best practices;• Confirm on-time delivery of each stage of the implementation life cycle;• Provide accurate, thorough, answers to client inquiries using knowledge of CertiPay products and services, industry knowledge and experience as well as internal resources to ensure client satisfaction, retention, and growth;• Facilitate required information gathering (discovery) on all assigned implementations;• Review client payroll requirements/specifications to set up client’s payroll;• Load applicable historical employee data including tax withholding, employer taxes, year-to-date wage data and the balancing function;• Ensure all required tax data has been provided to the CertiPay Tax Department in a timely manner;• Assess client’s prior payroll set-up and determine appropriate mapping to CertiPay conversion tools;• Work with Director of Implementation to address database issues (i.e., creation, restores, moves, etc.) and to ensure that the correct database is accessible to the client;• Validate client set-up through auditing and pilot testing;• Provide training to client on CertiPay Payroll/HR technology platform;• Assist each client through at least four live payroll cycles to guarantee all set-up requirements have been met and client is satisfied with results;• Develop client self-sufficiency to ensure smooth transition to Client Services for client retention and satisfaction;• Ability to maintain appropriate levels of confidentiality both internal and external to the organization.

Cumming, Ga

- Detail orientated, with ability to focus on and comprehend numerical and financial data- Customer-service oriented, excellent phone etiquette- Ability to work under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met- Ability to multitask; interacting with clients and all internal customers or associates, at times simultaneously- Interact with clients via telephone, fax, and/or e-mail to obtain payroll data including hours worked, salary adjustments, garnishments and employee deductions- Accurately key all payroll related data necessary to process client payrolls- Ensure deadlines are met and payrolls and reports are produced accurately- Ability to work independently as well as part of a team- Strong organizational and communication skills- Proficient in Windows PC environment with accurate data entry/keyboarding skills

Assisted in the start of Thirteenth Colony Distilleries, LLC, Georgia's first craft distillery.

Columbus, Georgia Area

• Support Executive Vice President, CFO and Construction Manager• Assist in Commercial Real Estate Closings• Assist with Due Diligence• Calendar Management• Coordinate Travel Arrangements• Create Financial Analysis Spreadsheets (Proformas).• Create Correspondence• Track and Submit Expenses• Copy and File

• Oversaw Day to Day Activities of 6 Administrative Assistants and Receptionists • Supported Senior Vice President of Retail Investment Group Client Services• Calendar Management• Coordinate Travel Arrangements• Create and Maintain Employee Evaluation Spreadsheets• Track and Submit Expenses• Create Correspondence• Copy and File

Oversaw Day to Day Activities of 6 Administrative Assistants and Receptionists

• Supported President/Owner, Office Manager/Bookkeeper, General Manager and Production Manager• Customer sales and account maintenance• Reviewed/entered account data in spreadsheets• Prepared billing to Insurance Companies• Prepared memos and correspondence• Prepared, maintained and tracked invoices• Scheduled operations for 6 crews