Michelle M. Email and Phone Number

Payment Risk Analyst* Review flagged transactions generated by our fraud detection systems and determine risk and status of users. * Represent the department professionally in communicating with internal and external customers through tickets and emails. * Analyze transaction patterns and respond quickly to high-risk situations. * Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss. * Verify… Show more Payment Risk Analyst* Review flagged transactions generated by our fraud detection systems and determine risk and status of users. * Represent the department professionally in communicating with internal and external customers through tickets and emails. * Analyze transaction patterns and respond quickly to high-risk situations. * Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss. * Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls. * Maintain daily and monthly performance standards, including those pertaining to quality and quantity. * Document fraudulent activity; work with trend analysts to support tracking and reporting efforts * Partner with other functional areas of the Fraud Prevention department, * Escalate issues to management and other functional areas as necessary regarding unusual activity, abnormal transactions, and customer care issues. Make recommendations for system and processes to increase efficiency and enhance customer service. Show less