• Collect rent and manage arrears • Manage portfolio of 450 units • Prepare vacant units • Manage budget for portfolio• Facilitate resolutions to tenant conflicts and disputes and represent employer before the Landlord & Tenant Board

• Used in-depth knowledge of the Social Housing reform Act 2000, Residential Tenancy Act and the Human Rights Code to efficiently calculate rent-geared-to-income subsidy and review annual eligibility for approximately 850 households under the rent supplement program • Reviewed ongoing eligibility and performed a special subsidy calculation specific to the Housing Allowance program which includes approximately 140 households spread over two different programs• Filled units under Housing Allowance program with individuals and families from the centralized waiting list• Inspected units when necessary for maintenance issues or when obtaining a new unit• Responsible for forecasting spending under Housing Allowance program to ensure the program stayed on budget

• Calculated rent-geared-to-income subsidy and reviewed annual eligibility for over 750 households under the rent supplement program and Niagara Regional Housing owned units• Effectively completed bi-monthly invoice payments to contractors • Used Yardi Property Management, Yardi Maintenance, Microsoft Excel and Word programs regularly to complete daily tasks• Provided front line staff services and maintenance assistance for all tenants in owned units in Welland, Fort Erie, Port Colborne and Thorold