Qa Documentation Technician
Oakville, On
Ensured consistently high standard of food service quality throughout facilities. Established standards and internal auditing procedures. Provided support in areas of boil orders, water quality legislation, and food safety applications. Delivered clerical and administrative services to quality assurance and research and development managers regarding coordination and resolution of product quality complaints. - Assisted District Managers with obtaining Health Department approval to maintain operations during adverse water quality incidents and emergency situations (AWQI), minimizing sales loss for store owners during crisis period.- Created in-store equipment cleaning manual to provide step-by-step cleaning instructions, assuring consistent procedures, developing master cleaning schedules, and increasing frequency of preventative maintenance tasks.- Updated existing food safety manual and generated bulletins and employee training guides, communicating store-level food safety concerns and standard operating procedures (SOP) to employees at 4.5K locations across Canada and USA.- Sourced supplier, conducted in-store testing, and prepared training material for date marking labels, including shelf life reference charts, helping store employees control first in first out (FIFO) product rotation.- Processed product quality and foreign object complaint investigations from consumers and analyzed trend data into complaint summary information charts, facilitating product withdrawals and quality assurance alerts.- Participated in preparation of product and presentation materials for Tim Horton’s Inc. (THI), store owner convention, employee communications, advisory board, executive management, and regional meetings.- Attended pandemic preparedness conference, World Conference on Disaster Management and Disaster Recovery Information Exchange (DRIE), developing primary tasks checklists for corporate departments and preparing strategy for business continuity plan.