Manage 20 CVS retail locations with a staff of 24 managers and 350 supporting colleagues for annual sales of 150+ millionProvide support and leadership to Front Store and Pharmacy Managers to ensure business outcomes including sales, profitability, operations, shrink management, and talent development.Lead team to deliver on new company initiatives to increase customer retention and satisfaction – Loyalty program, pharmacy services, remote verification, digital growth and expansion, and ship from store (CVS.com)Partner with outside vendors to strategically drive sales in buildings specific to their customer demographic and store needs.

Managed 15 CVS pharmacies with a staff of 65 pharmacists for annual pharmacy sales of 380+ million.Provided professional, developmental, and technical guidance and support to pharmacists.Managed the company’s pharmacy marketing, quality control and inventory optimization programs.Ensured that pharmacists in district complied with all federal, state, and local laws as well as standards pertaining to the pharmacy.Pilot corporate improvement programs (production safety zone, mySchedule, Visual Verification, Verification sharing, Patient Care portal) prior to chain wide rollout.

Recruited Store Managers and Pharmacists for 25 Districts in MA/NH/ME

Managed the daily operations of several retail locations in MA/NH.Led customer service initiatives and coached team to provide excellent customer service.Responsible for store and pharmacy business results including customer service, medication management, immunizations, payroll, and profitability.Managed 40 pharmacy, front store employees including annual performance ratings and performance feedback.