Michelle Malonzo

Michelle Malonzo Email and Phone Number

Booth & Partners Pte Ltd @ Booth & Partners
manila, manila, philippines
Michelle Malonzo's Location
Metro Manila, National Capital Region, Philippines, Philippines
Michelle Malonzo's Contact Details

Michelle Malonzo work email

Michelle Malonzo personal email

n/a
About Michelle Malonzo

Highly qualified operations and organizational excellence expert with more than 15 years of demonstrated success in the Call Center and Business Process Outsourcing (BPO) industries. Over 10 years of experience in managing operations for various outsourcing and shared services.

Michelle Malonzo's Current Company Details
Booth & Partners

Booth & Partners

View
Booth & Partners Pte Ltd
manila, manila, philippines
Website:
booth.com.sg
Employees:
153
Michelle Malonzo Work Experience Details
  • Booth & Partners
    Chief Of Staff
    Booth & Partners Jan 2020 - Present
    Makati, National Capital Region, Philippines
    Focused on building and engaging a dynamic team and playing a critical role in the company's key growth initiatives, organizational excellence while maintaining a well-rounded company culture. Helping achieve sharp gains and impact throughout each department in the company.
    View
  • Booth & Partners
    Global Operations Manager
    Booth & Partners 2013 - Dec 2019
    Makati, National Capital Region, Philippines
    Manages all aspects of operations which include client and vendor services, project management, budget preparations, directing development work and office operations oversight.
    View
  • Kgb
    Assistant Call Center Manager For Kgbdeals
    Kgb 2010 - 2013
    Makati City, Philippines
    Managed the kgbdeals operations of more than 100 employees for inbound and outbound customer and merchant care services (voice and non-voice) for the US and UK markets. Responsible for improved program implementation through the creation of standardized process, reports and data analysis to ensure that the needs of the call center, key stakeholders, external customers, required Service Level Agreements (SLAs) and key performance indicators (KPIs) are met.
    View
  • Kgb
    Assistant Call Center Manager For 118118
    Kgb Jul 2010 - Nov 2010
    Makati City, Philippines
    Managed 8 Team Managers and 200 CSRs for UK 118118 Directory Enquiries.
    View
  • Kgb
    Assistant Call Center Manager For Food Crm
    Kgb Oct 2008 - Jul 2010
    Makati City, Philippines
    Managed Philippine operations and morale budget allocation handling 10 Team Managers and 300 CSRs. Main point-of-contact for customer service and order taking for the Pizza Hut stores in the US.
    View
  • Kgb
    Team Manager
    Kgb 2005 - 2008
    Makati City, Philippines
    Managed a team of at least 25 to 40 Customer Service Representatives.
    View
  • Kgb
    Team Leader
    Kgb Feb 2004 - Oct 2005
    Philippines
    View
  • Gabor Trading Inc,
    Executive Assistant And Marketing Manager
    Gabor Trading Inc, Oct 2001 - Jun 2002
    Pasay City, Philippines
    Handled office functions including the preparation of all types of communication and correspondence (local and international), news releases, setting up of appointments, meetings, conferences, events and presentations. Handled the export and import sales and promotion of the TALBOS Health & Beauty Line.

Michelle Malonzo Skills

Call Centers Bpo Crm Management Customer Service Team Leadership Team Management Performance Management Operations Management Workforce Management Contact Centers Process Improvement Outsourcing Customer Satisfaction Account Management Training Project Management Coaching Merchant Services Business Process Improvement Change Management Customer Retention Service Delivery Sla Call Center Quality Assurance Transition Management Inbound Marketing Telemarketing Expense Budget Management Performance Analysis Reporting And Analysis Service Level Agreements Csat Directory Assistance Staffing Plans Scheduling Management

Michelle Malonzo Education Details

Frequently Asked Questions about Michelle Malonzo

What company does Michelle Malonzo work for?

Michelle Malonzo works for Booth & Partners

What is Michelle Malonzo's role at the current company?

Michelle Malonzo's current role is Booth & Partners Pte Ltd.

What is Michelle Malonzo's email address?

Michelle Malonzo's email address is mi****@****kgb.com

What schools did Michelle Malonzo attend?

Michelle Malonzo attended University Of The Philippines, University Of The Philippines.

What skills is Michelle Malonzo known for?

Michelle Malonzo has skills like Call Centers, Bpo, Crm, Management, Customer Service, Team Leadership, Team Management, Performance Management, Operations Management, Workforce Management, Contact Centers, Process Improvement.

Who are Michelle Malonzo's colleagues?

Michelle Malonzo's colleagues are Lemuel Calinog, Jan Mcrory Bat - Og, Ilonah Jean Macaranas, Philip Maurice Cortez, Cristine Charmaine Zapanta, Christian O., Maria Arve Delos Santos.

Not the Michelle Malonzo you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.