Michelle Mancha Email & Phone Number

San Antonio, Texas, United States

San Antonio, Texas, United States

San Antonio, Texas Area

Trained and experienced in TABC policy and regulations to ensure safety of all guest. Fostered culture based on care, and distinct guest experiences to provide them with an unforgettable stay at the resort. Manage and resolve guest problems in an efficient and professional manner that is best for both the guest and the company, to guarantee a positive experience at the resort. Promote certain hotel events and conferences to yield higher revenue.

Led group informative sessions to 80+ high school students and adults on how to navigate the US. educational system. Designed personalized consultations over educational opportunities and resources to a population ranging from teens to senior citizens. Identify, engage and build partnerships between key organizations. Advocate the importance of continuing education, from elementary to college.

I developed creative solutions for customers to meet the financial questions or doubts they had over their personal account. In addition, I educated customers on current promotions on existing credit cards and tailored their needs to best recommend them a card, improving customer relations and financial earnings for the bank. Part of my role included reporting technical problems with programs to prevent mistakes on customers’ accounts or a fine for the bank.

San Antonio, Texas Metropolitan Area

Supervised peer-to-peer Socratic tutoring sessions in groups of 5-8 to engage students, resulting in academic training useful for college. Guided students through college and scholarship application process, to motivate them for higher education as first generation students. Provided mentoring support, life skills development, and advice for transition from high school to university.