Troubleshoot and repair IT equipment for schools and staff, supporting approx 300,000 pieces of equipment consisting of computers, printers and projectors, Order materials and maintain upkeep and organization of the Hardware Repair Office. Support the IT Field Technicians by providing equipment, ie. cables, adapters, and any other computer hardware related assistance they may require for their respective schools. Maintain accurate records in the online ticketing system. Respond promptly to walk ins in the Hardware office.

Installing hardware for laptops, desktops, workstations, and printersRepresenting Dell, Lexmark, Lenovo, Nutreco, and Fuji Troubleshooting hardware and software and providing solutions Communicating with customers to ensure their satisfactionProviding next business day warranty service in the Tri-Cities, Guelph and surrounding areas up to WinghamWorking independently using communication, troubleshooting, organizational and efficiency skills

Pleasantly and professionally served food and drinks to customers while they attended Weddings, Christmas parties, Oktoberfest events, Conventions, business meetings stc.Managed small events independentlyPreviously employed during 1986-1995

Managed a successful home daycare by applying multi-tasking, time-management, and planning skillsOrganized age-appropriate activities for children including ice skating, biking, baseball, hockey, soccer, street games, crafts, reading, and cookingNurtured strengths in each individual, assisted with conflict resolution, and encouraged team workParticipated in workshops with the Region of Waterloo Home Child Care Program and volunteered regularly in Kindergarten classroom

Worked independently and as a partner on a line upholstering chairs at a consistent rate of 210% piece workCreated methods to work as efficiently as possiblePreviously employed during 1989-1995

Facilitated informational meetings at Grand River Hospital for expectant parents of multiple birthsProvided resources and information to parents of multiples and participated in Regional Steering CommitteesNetworked with associates of community programs and introduced new members