Michelle Mathis Email & Phone Number

San Jose, California, Us

Through collaboration with NetApp Enterprise customers, channel partners and account teams, I impart the value of competitive strategic support offerings mapping to customer business needs and cost structures. My mission is to optimize NetApp’s support offerings with each customers' data storage and hybrid cloud infrastructure systems utilization plan so support is never interrupted. I do this by driving strategy of complex maintenance renewals directly and through the channel, so renewals are managed timely and cost effectively. In growing and expanding the enterprise customer retention business, I include artificial intelligence knowledge of each system’s performance which informs and educates customers on the benefits derived from NetApp support. • Initiated multi-year, multi-million-dollar Enterprise Service Agreement opportunities with sales executives and VARs• Closed scores of six and seven figure renewals hundreds of renewals less than $100K • Overachieved semi-annual sales goals by 175% and closed 99% of renewals on time

Paoli, Pennsylvania, Us

The Philadelphia Area Great Careers Group is a 501(c) nonprofit that provides professional development, resources, support services, and networking connections to individuals for career transition and career management.• Mentor the unemployed, under-employed, and self-employed in networking, interviewing, resume writing and local outplacement services• Organize and facilitate weekly chapter meetings where members brainstorm on job search activities including what’s working individually and, in the marketplace• Deliver comprehensive communications with best practices and contemporary resources to members

Armonk, New York, Ny, Us

Developed and executed “Propensity to Buy” initiative, targeting Fortune 500 to 1000 prospect and customer base. Utilized multi-pronged strategy, in collaboration with seven (7) software sales representatives, to optimize up-sell and cross-sell Analytics software capabilities.• Increased prospect identification 50% per seller, per quarter• Drove up-sell / cross-sell revenues upward 10% per seller• Expanded Analytics Brand market share from 15% to 21% of its portfolio

Armonk, New York, Ny, Us

Collaborated with Fortune 500 to 1000 cross-industry prospects, customers and partners to identify business objectives and drive positive outcomes for C-suite and line-of-business leadership. Created strategic account plans that helped customers leverage the value of technology investments ensuring adoption, growth and expansion to benefit their goals. • Overachieved goal on average of 135%• Grew revenues at least 12% year over year by upselling and cross-selling capabilities of IBM Hybrid Cloud, Analytics and emerging Cognitive Solutions• Negotiated 200+ non-standard revenue, business and technology commitments due IBM • Maintained 99% contract renewal rate• Positioned industry and technology subject-matter experts to address relevant topics with C-suite, line of business managers and product development closing over $70M• Created and nurtured long-term relationships with accounts and internal teams to drive strategic business outcomes in line with technology needs • Led upwards of 35 matrixed team members to drive resolution of account business and technology concerns

Armonk, New York, Ny, Us

Appointed by leadership as one (1) of five (5) sellers assigned to drive utilization of embedded application server and database software solutions for IBM iSystem Reseller community. • Created and delivered WebSphere Brand and Information Management Brand pilot program upsell strategies

Armonk, New York, Ny, Us

Sold IBM Software portfolio to Finance, Insurance, Utility, and Public-Sector clients.• Incentivized C-suite and reduced mainframe costs by $6.7M over three (3) year• Won 3 sales campaigns, establishing IBM infrastructure software as NJ state-wide standard• Led team of 10 WebSphere Brand members to $10M retention win against IBM competitor• Qualified and managed local partnerships within Oracle, Siebel, PeopleSoft, and SAP driving data warehouse consulting service projects for CRM, fraud detection, and finance application• Achieved 100% of quota within public sector accounts