Development leader providing strategic insight within my team while operating tactically, staying close to the day-to-day work operations. People manager who acts as an influencer and leader who coaches and develops others. Communicator who communicates up, down and sideways considering all stakeholders in decisions and messaging.

Account Transfers Specialized Team

SERIES 6/63 LICENSED TO SUPERVISE THE DAILY OPERATIONS OF A TEAM OF SALES PROFESSIONALS WHO RECEIVE INCOMING CALLS AND PROVIDE CLIENT SERVICE WITH THE OBJECTIVE OF SELLING VANGUARD PRODUCTS AND SERVICES.• Supervises staff • Provides guidance, training and motivation • Hires, evaluates and counsels personnel • Sets performance standards, reviews performance, provides feedback• Develops and maintains knowledge of regulations and adjusts processes in response to modifications of the regulatory requirements• Ensures compliance with applicable regulations • Ensures that the unit is operating according to FINRA and SEC guidelines• Monitors staff • Resolves complex prospective client issues • Monitors, audits, and controls productivity and quality results for individual associates • Achieves and maintains quality levels in accordance with expected results• Ability to work effectively in a team oriented, high demand and fast paced environment• Ability to maintain high level of confidentiality and work with highly sensitive data and information• Demonstrated leadership skills • Lead a high performing team and supported less experienced employees with on-the-job training• Problem resolution and handling difficult customer situations in a proactive and positive manner.• Demonstrated coaching and counseling skills used to effectively develop high performing employees• Influenced and changed individual behavior and assisted employees in achieving high levels of success and productiveness.Key Accomplishments:• $208 million new assets in 2012• Diversity Lead for department for 2 years• Successfully lead 6 new hire classes through licensing and training totaling 90 new employees• Nominated and Awarded - Spot award for Coaching

• Oversees and communicates customer service performance objectives to customer service staff• Communicates effectively with internal staff and external company customers• Assist in the set up of our Auctions• Map and plot property lists to establish proper Auction placement• Research, track, and execute sales data and reporting• Responded to any special projects as required by executive managementKey Accomplishments:• Successfully developed and operated online E-bay businessCreated/maintained website

• Directly responsible for recruiting, hiring and training• Performs all financial activities effectively and in accordance with policy including cash handling and reporting,• Arranges and computes time and attendance cards for employee payment. • Enters and verifies leaves and payroll information• Maintains payroll and human resources forms and payroll correspondences• Track and code purchase orders and work with vendors on invoicing amounts• Other Duties as assignedKey Accomplishments:Project Lead for relocating business to another location

• Maintained NCAA requirements for Women’s Division 1 Cross Country Indoor Track, Outdoor Track teams• Recruitment and retention of 40-50 female athletes• Scheduling of all competitions to comply with NCAA rules and regulations• Created and maintained budget that included scholarships, recruiting, team travel, marketing and coaching support• Fundraising to add additional capital • Created workouts to achieve the highest level of completion within the Mid American Conference at the NCAA Division 1 levelKey Accomplishments:• Multiple NCAA national qualifiers• 17 school records• 6 Mid-American Conference champions in 7 eventsGraduation rate over 95%