Michelle Maxwell Email & Phone Number

Christiansburg, Virginia, United States

• Provide quotes for industrial and residential projects with product information.• Work closely with the purchasing department to identify and communicate material recommendations.• Resolve complaints, warranties, and returns on a case-by-case basis according to company policy.• Work closely with Outside Sales Associates to build relationships with builders and identify educational opportunities.

Blacksburg, Va

Serve as first point of contact through phone screening of participants for research studies.Maintain database of potential participant information using Excel.Coordinate scheduling with researchers and potential participants through Outlook and phone calls via Sideline.Provide outreach through social media posts to help identify potential participants.Monitor, document, and respond to surveys completed through Qualtrics.Ensure all information provided by potential participants is maintained according to confidentiality standards established through Institutional Review Board (IRB).

Chicago, Illinois, United States

Handled warehouse issues such as items missing, damaged.Resolved shipping issues such as lost trunks, creating shipping labels, and delivery changes.Attended all trainings on new processes and products.

Work From Home Position

Answer all incoming phone calls, emails, voicemails, etc from prospective members. Set up appointments for first time clients.Liaison to Finance Department regarding billing information and questions.Send out marketing emails and update all contact lists.

Project Management for the Energy Services department.

Develop and maintain effective working relationships with team members, managers and internal departments whose functions affect the consumer to strengthen team dynamic and overall effectivenessProvide full-range customer support, primarily through phone and email, by applying comprehensive product knowledge in a fast, friendly and effective mannerAdvise customers and sales representatives proactively of anticipated ship dates and any order delays

Chicago Satellite & Service Center

Liaison to the Chicago Satellite and Service Center for all Eaton Community Service requirements.Work with customers and local management to ensure all warranty issues are quickly resolved.Serve as primary point of contact at satellite location for all panel board, aftermarket and enclosed breaker external customers, internal customers and field sales. Represent Satellite on both the facility's Green Team and Habitat for Humanity Team.Develop and initiate new systems and procedures to increase manufacturing efficiency, material utilization and customer service while maintaining a good quality and safe environment.Assisted Supply Chain with internal and external parts ordering. This included the roll-out of a new perpetual inventory system.Helped the team increase facility operating profits from 17 to 24 percent.

Bachelor'S Degree, Psychology

Education record

Education record