Michelle Mba Email & Phone Number

Canada

Calgary, Alberta, Canada

Experienced Technical Support Specialist | Dedicated to Providing Exceptional Customer Service | Proficient in Troubleshooting & Issue Resolution

Calgary, Alberta, Canada

• Contribute to the development and implementation of strategic plans that resulted in a 15% improvement in community services, addressing key needs and enhancing the quality of life.Collaborate with local authorities and stakeholders to advocate for community interests, leading to the successful implementation of 3 beneficial policies and projects.Actively participate in board meetings, providing valuable insights and ideas that contributed to the achievement of community initiatives and positive outcomes.Assist in planning and executing community events, resulting in a 20% increase in community engagement and participation, as well as successfully raising $10,000 in funds through fundraisers.Efficiently coordinate and manage schedules for meetings, appointments, and events, ensuring smooth operations and minimal conflicts, resulting in improved efficiency and productivity.

•Revenue Growth: Increased company revenue by 75% through successful identification and pursuit of new business opportunities, strategic partnerships, and effective negotiation of contracts.•Client Support: Implemented a customer service strategy that resulted in a 20% increase in client satisfaction ratings within six months. This was achieved through proactive communication, personalized service, and prompt issue resolution.•New Market Penetration: Successfully entered and established the company in new markets, resulting in 83% market share expansion and revenue growth.•Key Account Development: Led the acquisition and development of key accounts, resulting in increased sales from 45% to 85%, customer loyalty, and long-term business partnerships.•Product Launch: Orchestrated the successful launch of new products resulting in 70% market adoption, revenue generation, and an 85% increase in positive customer feedback.•Sales Team Leadership: Built and managed high-performing sales teams, exceeding sales targets by 75%, and implemented effective sales strategies, resulting in increased revenue and market share.

Developed and analyzed reports to keep business teams and management apprised of key customer risk and performance information.Performed independent checks of KYC information provided by the sales and marketing team.Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.Reviewed customer financial data to ascertain the level of risk involved for extending credit.Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.Negotiated payment plans with customers, achieving sales and cash flow objectives.Monitored and maintained compliance with internal controls and government regulations.

Bachelor'S Degree (2Nd Class Upper Division Attained), Political Science And International Relations, 4.0Gpa

Financial And Management Accounting