Michelle Mccartney Email & Phone Number

Lynchburg, Virginia, United States

• Address a variety of unique challenges by analyzing potential solutions and leveraging past experiences to guide decision-making.
• Offer operational and tailored administrative assistance to producers, policyholders, broker/dealer back-offices, and other clientele.
• Collect pertinent data regarding product functionalities in relation to individual customer requirements.
• Manage customer claims, facilitate billing adjustments, and coordinate product exchanges and returns through negotiation.
• Efficiently tackle customer inquiries and issues utilizing established protocols and navigating multiple operational systems.

Lynchburg, Virginia, United States

• As a Business Partner to three AVPs and multiple directors, exceptional administrative support was provided, with an emphasis on strong customer service skills and demonstrated computer proficiency. The corporate.
• Collaborated and provide guidance to applicable departments and other administrative staff to support key initiatives, meetings, or projects.
• Optimized executive schedules through efficient calendar management, resulting in the creation of over 138 additional hours of availability for high-level decision-making and strategic planning.
• Coordinate all aspects of travel both domestic and abroad to include expensing the report utilizing Concur.
• Cultivated strong vendor relationships, punctuality in all interactions, and ensuring timely meetings.
• Demonstrated a professional and self-motivated approach, fostering collaboration across all management tiers.

Lynchburg, Virginia, United States

Lynchburg, Virginia, United States

• Records Manager, 500+ employees. Demonstrated adeptness in supporting the development, organization, implementation, and evaluation of HR policies, practices, and initiatives, with a focus on strong customer service.
• Administrate and support the pre-boarding dashboard to ensure completion ahead of orientation sessions.
• Team collaboration demonstrated ensuring knowledge of HR policies, procedures, and programs are implemented.
• High-level attention to detail given to records management; ensures confidentiality, liaison for records review with auditors and record retentions.
• Consulted with HR leaders and executed the pre-adverse and adverse action process for candidates with criminal backgrounds.
• Ensure compliance with federal, state, and local recruitment and employment laws, regulations, and company policies to include overseeing the I-9 process.

Hayward, California, United States

• Provided comprehensive support to the Executive Director of Finance and Human Resources, demonstrating analytical skills and the ability to think outside the box serving 250+ employees. Focused on office operations.
• All aspects of payroll operations to include monitoring all employee requests for time-off.
• Achieved over 80% accuracy in payroll through targeted training initiatives and assisting employees in understanding pay statements, resulting in annual savings of nearly $15,000 for the company.
• Proficient in supporting the development, organization, implementation, and evaluation of HR policies.
• Accounts receivable and payable.
• Assisted in candidate sourcing.

Yorba Linda California Area

• Supported leaders while teaching and implementing community youth programs, utilizing outstanding customer service skills and math proficiency. Interacted with government officials, managed computer and travel records.
• Led and executed community youth programs, impacting over 800+ participants annually.
• Established productive relationships with government officials, facilitating partnerships for program advancement.
• Managed comprehensive computer record-keeping systems, overseeing invoice processing, bill payments, and meeting transcriptions.
• Demonstrated exceptional analytical skills, resulting in improved program efficiency and resource allocation.
• Developed and disseminated announcements effectively through diverse mediums, including brochures, videos, and audio resources, reaching a diverse audience of stakeholders.

Bachelor Of Business Administration And Data Analysis With Human Resource Management Cognate, Business Administration And Management, General

Shrm-Cp, Human Resources Management/Personnel Administration, General

The SHRM course features an interactive, personalized path toward success with access to assessments, practice questions, learning.

Business Administration And Management, General

Course work completed.

Shrm-Cp Certificate, Business/Hr

SHRM-CP Course work successfully completed.

Mission Training Program, International/Global Studies

Tefl/Tesol Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Education record

SHRM Certificate program. Course work completed.