Michelle Mccartney Email & Phone Number

Lynchburg, Va, Us

Lynchburg, Virginia, United States

Address a variety of unique challenges by analyzing potential solutions and leveraging past experiences to guide decision-making.•Offer operational and tailored administrative assistance to producers, policyholders, broker/dealer back-offices, and other clientele.•Collect pertinent data regarding product functionalities in relation to individual customer requirements.•Manage customer claims, facilitate billing adjustments, and coordinate product exchanges and returns through negotiation.•Efficiently tackle customer inquiries and issues utilizing established protocols and navigating multiple operational systems.

Lynchburg, Virginia, United States

As a Business Partner to three AVPs and multiple directors, exceptional administrative support was provided, with an emphasis on strong customer service skills and demonstrated computer proficiency. The corporate expense card was efficiently managed, and heavy calendaring was adeptly handled to coordinate vendor collaborations and organize large company events. A self-starter attitude and strong organizational skills ensured timely and effective support in all tasks.Achievement: Awarded Life-Style Change Award • Collaborated and provide guidance to applicable departments and other administrative staff to support key initiatives, meetings, or projects.• Optimized executive schedules through efficient calendar management, resulting in the creation of over 138 additional hours of availability for high-level decision-making and strategic planning.• Coordinate all aspects of travel both domestic and abroad to include expensing the report utilizing Concur.• Cultivated strong vendor relationships, punctuality in all interactions, and ensuring timely meetings. • Demonstrated a professional and self-motivated approach, fostering collaboration across all management tiers.• Prioritized and handled multiple tasks, independent thinking, maintaining confidentiality, use of discretion, ability to handle time-sensitive projects and adapt to changes quickly.• Active participation in connection community groups with experience leading corporate monthly Executive Administrative collaborations and mentorships.

Lynchburg, Virginia, United States

Lynchburg, Virginia, United States

Records Manager, 500+ employees. Demonstrated adeptness in supporting the development, organization, implementation, and evaluation of HR policies, practices, and initiatives, with a focus on strong customer service skills utilized with Vendors. Kept abreast of labor laws and regulations, ensuring organizational compliance. Implemented streamlined processes to enhance accuracy and compliance, resulting in successful audit outcomes. Additionally, revamped structured onboarding processes, contributing to a remarkable 58% increase in employee retention rate for the company, demonstrating strengths in business writing and the ability to manage multiple priorities in a fast-paced environment.• Administrate and support the pre-boarding dashboard to ensure completion ahead of orientation sessions.• Team collaboration demonstrated ensuring knowledge of HR policies, procedures, and programs are implemented.• High-level attention to detail given to records management; ensures confidentiality, liaison for records review with auditors and record retentions.• Consulted with HR leaders and executed the pre-adverse and adverse action process for candidates with criminal backgrounds.• Ensure compliance with federal, state, and local recruitment and employment laws, regulations, and company policies to include overseeing the I-9 process.• Diligently ensured compliance with all relevant safety regulations, conducting regular reviews, and implementing necessary adjustments to maintain a secure and hazard-free environment.• Acted as the primary liaison for Independent Contractors and Vendors, serving as the main point of contract for all communication and interactions.

Hayward, California, United States

Provided comprehensive support to the Executive Director of Finance and Human Resources, demonstrating analytical skills and the ability to think outside the box serving 250+ employees. Focused on office operations, calendar management, travel arrangements, and email correspondence. Oversaw the upkeep, integrity, and confidentiality of employee files and records, including maintenance of hard-copy personnel documentation, new hires, terminations, and policy procedures. Demonstrated basic math and problem-solving skills while learning new technical skills and systems quickly.•All aspects of payroll operations to include monitoring all employee requests for time-off.•Achieved over 80% accuracy in payroll through targeted training initiatives and assisting employees in understanding pay statements, resulting in annual savings of nearly $15,000 for the company.• Proficient in supporting the development, organization, implementation, and evaluation of HR policies. • Accounts receivable and payable.• Assisted in candidate sourcing.• Supported employee processes related to FMLA, disabilities and return to work.• Helped with Benefit and 401(k) enrollments as needed.• Supported with company insurance renewals including medical, workers' compensation, and general liability.

Yorba Linda California Area

Supported leaders while teaching and implementing community youth programs, utilizing outstanding customer service skills and math proficiency. Interacted with government officials, managed computer and travel records, transcribed meetings, and handled financial tasks. Demonstrated self-starter initiative throughout all responsibilities.• Led and executed community youth programs, impacting over 800+ participants annually.• Established productive relationships with government officials, facilitating partnerships for program advancement.• Managed comprehensive computer record-keeping systems, overseeing invoice processing, bill payments, and meeting transcriptions.• Demonstrated exceptional analytical skills, resulting in improved program efficiency and resource allocation.• Developed and disseminated announcements effectively through diverse mediums, including brochures, videos, and audio resources, reaching a diverse audience of stakeholders.• Trilingual language speaker (English, Hungarian, American Sign Language).• Provided administrative support to international teams, ensuring smooth operations and communication across borders.

Bachelor Of Business Administration And Data Analysis With Human Resource Management Cognate, Business Administration And Management, General

Shrm-Cp, Human Resources Management/Personnel Administration, General

The SHRM course features an interactive, personalized path toward success with access to assessments, practice questions, learning.

Business Administration And Management, General

Course work completed.

Shrm-Cp Certificate, Business/Hr

SHRM-CP Course work successfully completed.

Mission Training Program, International/Global Studies

Tefl/Tesol Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Education record

SHRM Certificate program. Course work completed.