Michelle Mcdermott Email and Phone Number

- Develop standardized processes for sales and service delivery of EB. Continually update to keep deliverables fresh and to minimize E & O exposure.- Identify training needs to promote best practices, develop programs, and implement across teams/offices.- Drive the annual budgeting and ongoing reforecasting processes for bonus and contingent commissions.- Oversee and promote the HUB EB Broker Standards audit process.- Responsible for implementation and delivery of new products.- Identify areas for improved efficiency such as outsourcing, project management tools, centralized servicing and so on. Develop solutions to solve for need. Roll out as approved.- Support President, CSO, EB Market Leader, EB Practice Leader, members of EB service teams, and new offices added via HUB’s M & A growth strategy in the development, implementation, and oversight of HUB HDH strategic operational initiatives.

Developed Custom Applications for Employee Benefits Department including Custom reporting package for claims analysis and financial performance of Benefit Plans.System Administrator for CRM Systems. (Sagitta, SalesLogix, BenefitPoint, ImageRight, and DocStar)Project Lead for CRM implementations. (SalesLogix, BenefitPoint, ImageRight)System Administrator for Benefit Administration systems. (HROffice, bSwift, Employee Navigator)Project Lead for multiple Benefit Administration System Implementations including 834 File Feeds.Developed Custom Applications to transmit 834 File Feeds.