Michelle Mcgettigan Email and Phone Number

Responsibility for the EMEA Operations for a large Global company. Single point of contact for escalations for any/all issues relating to the EMEA portion of the business.Overseeing the project management and customer service departments to ensure all clients are on boarded in the agreed time frames. Ensure all project trackers are maintained and key milestones met.Responsibility for developing and implementing new reporting decks. System monitoring, integration and onboarding of any… Show more Responsibility for the EMEA Operations for a large Global company. Single point of contact for escalations for any/all issues relating to the EMEA portion of the business.Overseeing the project management and customer service departments to ensure all clients are on boarded in the agreed time frames. Ensure all project trackers are maintained and key milestones met.Responsibility for developing and implementing new reporting decks. System monitoring, integration and onboarding of any new customers to the various IT platforms used by both CTSI and the customer. Ensuring all messaging where needed is electronically transferred giving real time statistics and analysis. Show less

Responsibility for the EMEA Operations for a large Global customer. Strategic and commercial decision making. Single point of contact for escalations for any/all issues relating to the EMEA portion of the customer supply chain. Ensuring all KPI's are met in the EMEA region for shipping, reporting, data entry & completeness. Responsibility for developing and implementing new business and reporting decks. System monitoring, integration and onboarding of any new lanes to the various IT platforms… Show more Responsibility for the EMEA Operations for a large Global customer. Strategic and commercial decision making. Single point of contact for escalations for any/all issues relating to the EMEA portion of the customer supply chain. Ensuring all KPI's are met in the EMEA region for shipping, reporting, data entry & completeness. Responsibility for developing and implementing new business and reporting decks. System monitoring, integration and onboarding of any new lanes to the various IT platforms used by both DHL and the customer. Ensuring all messaging where needed is electronically transferred giving real time statistics and analysis. Show less

Involved in strategic decisions regarding the current and future prospects of the RCC. Ability to organize workload across a range of responsibilities and meet deadlines. Ability to select appropriate procedures to be used on the relevant accounts. Ability to review and improve an existing procedure. Assist with the implementation of new business. Drive cross training within the team. Demonstrate accuracy and thoroughness through weekly reporting to the Head of RCC.Asses individual… Show more Involved in strategic decisions regarding the current and future prospects of the RCC. Ability to organize workload across a range of responsibilities and meet deadlines. Ability to select appropriate procedures to be used on the relevant accounts. Ability to review and improve an existing procedure. Assist with the implementation of new business. Drive cross training within the team. Demonstrate accuracy and thoroughness through weekly reporting to the Head of RCC.Asses individual training needs of the team, provide individual feedback to the team members on performance and KPI’s. Yearly appraisals of team members.In this dual role I will assist the team to gain knowledge and become proficient users on the SCI (supply Chain Integrator) tool. This will entail building knowledge of internal integration systems and what exactly the tool can provide to a customer to enhance their business. I will also openly engage with all team members to mentor and guide them to ensure all customer KPI's are met.My duties as Program Manager are listed below:Development Stage: Build a strong working relationship with the customer and all stake holdersGather and sanitise master data Assist in developing BRS & SDDVendor OnboardingLSP OnboardingFull understanding of EDI messagingLead UAT phaseCreate test scriptsLead the deployment on new solutions for customers Deployment Phase:Lead RTP stress testingCreate Deployment PlanCreating SOP'sCreate Work instructionsDeliver Internal trainingsDeliver external trainingsMaster data governanceUser MaintenanceFirst point of contact for any system issues Show less

Monitor the message flows into the system to ensure correct mapping of information (EDI, XML, DESADV & ANSI messages) thus providing customers with total visibility of shipments and orders.•Co-ordinated and overseen the change of the customers ERP system from Oracle to SAP. This was an in-depth project and needed to be monitored closely to ensure that all fields that were mapped from Oracle were realigned in the SAP system.• Design and Documentation of the new On boarding process of… Show more Monitor the message flows into the system to ensure correct mapping of information (EDI, XML, DESADV & ANSI messages) thus providing customers with total visibility of shipments and orders.•Co-ordinated and overseen the change of the customers ERP system from Oracle to SAP. This was an in-depth project and needed to be monitored closely to ensure that all fields that were mapped from Oracle were realigned in the SAP system.• Design and Documentation of the new On boarding process of both Carrier and MIT Hub. On completion I have been involved in the training of other staff members in this discipline.•A secondary project was also completed for Data integrity. This involved checking each carrier messaging type and ensuring that all fields mandatory for our customer were completed correctly and all data entered was valid.• Where there is a failure in mapping, investigate the issue to determine the root cause and corrective action.• Liaise with the trading partners to ensure that the corrected messages are resent and no further issues arise.• Liaise with customers to ensure a friendly, prompt and efficient service.• Document procedures, SLA’s, SOP’s and provide cross training to other members of staff.• Ensure that all SLA’s and KPI’s are met as this is critical to the smooth running of the business.• Ensure smooth running of the office in the absence of the manager, attending conference calls and meetings where needed during managers absence.• Raising Change requests for the applications used and updating data base for same.• Providing training for the customer ,customer partners and internal employees on the applications • Drive and support the on boarding of any new carriers/MIT’s onto the integration system and applications • End to end testing of newly on boarded carriers and system updates. Providing UAT signoff for all changes implemented to the system once testing has been completed. Show less

•Prepared and delivered work packs to customers.•Ensured that all job cards were present by performing a physical inventory of the work packs. •Scanned and stored digital records of all checks performed.•Ensured that tight control was implemented regarding the Job cards and that each customer’s specific requirements were met.•Ensured that all deadlines were met.•Liaise with customers to ensure a friendly, prompt and efficient service•Ensure smooth running of the office… Show more •Prepared and delivered work packs to customers.•Ensured that all job cards were present by performing a physical inventory of the work packs. •Scanned and stored digital records of all checks performed.•Ensured that tight control was implemented regarding the Job cards and that each customer’s specific requirements were met.•Ensured that all deadlines were met.•Liaise with customers to ensure a friendly, prompt and efficient service•Ensure smooth running of the office in the absence of the manager, attending conference calls and meetings where needed during managers absence. Show less