Michelle Mclafferty Email and Phone Number

In 2014 I fell pregnant with my first child, upon returning from maternity leave I was offered this position. Which included - Ensuring that all process and systems are up to dateOffering assistance and support to the investigators on the floorEnsuring that we were keeping within legislations

Leading a team of 40 staff, at times more due to absence. My teams included Mortgage Fraud, Anti Money Laundering Correspondent Banking, High Risk Account Team and Peps. I also covered our manual investigating team and our system generated teamWorkflow Planning in order to remain within our targets, 3 month forecasting, completing capacity plannersEnsuring errors stayed at minimumPreparing for auditsEnsuring all statutory training was up to dateRegular risk meetings to highlight what could cause potential risks to the businessManaging absenceConducting regular one to one's with the staffPerformance ratingsRegular meetings with our peers in Birmingham regular meetings with Quality checking team, to highlight potential issues. In this time I also covered for my Service Manager

Supervised a team of 10-15 staff, this job included organising workflow in order to meet daily targets, planning on a daily and monthly basis. quality checking work, assisting with additional training if needed. Leading training activities Raising red flags

Anti money laundering investigator - covered Business, Retail, Mortgage Fraud cases. System generated and manual cases