Michelle Mclaughlin Mha, Pcha, Alra, Caddct, Cdp Email and Phone Number
Michelle Mclaughlin Mha, Pcha, Alra, Caddct, Cdp work email
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Michelle Mclaughlin Mha, Pcha, Alra, Caddct, Cdp personal email
I’ve been told that I deal with difficult people better than others.I’m a Certified Personal Home Care Administrator and Certified Assisted Living Residence Administrator with 3+ years of success in meeting sales and financial goals for high-quality senior living communities. My compassion for the elderly has driven my background in maintaining excellent service quality and high occupancy within budget restraints.I’m an excellent listener, and I build close personal and business relationships quickly. CAREER HIGHLIGHTS:***********************• Building sales and meeting financial goals by:☑️ Establishing policies that boosted response time to referral sources,☑️ Hosting local events to bring the community into the facility, and☑️ Consistently increasing referral rates.• Creating a quality-oriented workforce through training, coaching, and mentoring.• Driving community awareness of senior living facilities through creative thinking, strategic planning, and educational outreach efforts.LET’S CONNECT!I truly care about helping the senior and disabled population in my area. If you would like to discuss how my skills and background may be a great match for your facility, I’d love to connect!SPECIALTIES: Senior Living Community Management, Skilled Nursing Home Facility Management, Business Development, Sales, Marketing, Strategic Planning, Budget Management, Leadership, Hiring, Training, Coaching, Mentoring, CPR, First Aid, BLS, HIPPA & Regulatory Compliance
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Executive DirectorHomeostasis LlcSaltsburg, Pa, Us
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AdministratorHeritage Grove Senior Living Jan 2024 - Present
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Executive DirectorCambridge Retirement Living Mar 2023 - Sep 2023Currently growing this location rapidly! Monthly revenue increase of 168% in first six months. Census growth of 48%. Great things are happening here for the residents! Very exciting! -
Administrator Multiple Locations / Community LiaisonWrc Senior Services Aug 2019 - Jan 2023MultipleManaged personal care homes of varying sizes. Created policies and processes for education of staff. Managed and directed all incoming referrals. MAJOR CONTRIBUTIONS:• More than doubled the amount of referrals to WRC’s skilled nursing facility in first 60 days after assuming liaison role• Established policies, instituted a large scale on going weekly reeducation plan as an interim administrator for a facility that had many regulatory violations, successfully cleared all violations • Successfully reduced falls by reassigning duties across departments. Fall rate reduced by 35% in a 12 month period. • Strict infection control measures kept all residents of a 60 unit building COVID free at the height of the pandemic -
Marketing DirectorTransitions Healthcare Llc Jun 2017 - Apr 2018I tracked referrals and forecasted the number of admissions to skilled nursing home facility. I hired, supervised, trained, and coached an Admissions Director in delivering quality customer service to residents and potential residents. I also negotiated higher reimbursement rates from insurance companies for high-cost and special medications for new residents.MAJOR CONTRIBUTIONS:• Exceeded sales goals by establishing policies that boosted response time to referral sources ensuring a definitive answer in 15 minutes or less.• Amplified number of referrals by 39% by hosting blood drives and other events to educate the community about the facility.Related Skills: Business Development, Sales, Marketing, Leadership, Hiring, Training, Coaching, Customer Service -
Travel CnaDedicated Nursing Associates, Inc. Jun 2017 - Apr 2018I provide quality patient care to residents in contracted nursing homes including recording vital signs, assisting with activities of daily living (ADLs), completing transfers, reporting changes in condition, and other routine nursing activities. MAJOR CONTRIBUTIONS:• Focused on creating a safe and healthy environment for patients by reporting incidents to supervisors and Department of Health when necessary.• Excel in working independently once unit is assigned by supervisor.Related Skills: Policies, Procedures, Customer Service, Safety -
Community LiaisonGuardian Elder Care Mar 2017 - Jun 2017Within this role, I represented 42 skilled nursing home facilities at two major hospitals and several minor hospitals. I conducted initial patient assessments for new referrals, educated patients and families on referral guidelines, and informed the hospital if admitted to requested facility.MAJOR CONTRIBUTIONS:• Boosted referral rate from 12 per week to 23 per week by working closely with case managers to generate referrals.• Consistently met or exceeded admission goal of 8 admissions a month with a track record of securing 10+ admissions each month.Related Skills: Business Development, Sales, Communication, Creative Thinking -
Business Development Director/AdmissionsBelair Health And Rehab Center Jan 2016 - Mar 2017I owned all outside sales and marketing efforts including creating, coordinating, and hosting events to promote awareness and encourage referrals. I led weekly business development meetings to create a highly functioning team environment. I collaborated with the Admissions Director to drive occupancy and skilled mix growth within this role. I managed the budget and financial reporting. I inspected hallways, rooms, and overall facilities to ensure patient satisfaction as well.MAJOR CONTRIBUTIONS:• Promoted from Admissions Director within first six months and recruited, hired, and trained a new Admissions Director from within the company.• Gained community support and new referrals by hosting birthday parties, AARP safe driver courses, and other events to bring the community into the building.Related Skills: Community Management, Business Development, Sales, Marketing, Budget Management, Financial Reporting, Leadership, Training -
Patient Access RepresentativeWest Penn Allegheny Health System Apr 2013 - 2015I registered patients for outpatient, inpatient, and emergency department treatments. I verified insurance coverage, updated patient information, and collected copayment information using procedural codes. I also maintained high customer satisfaction by quickly assessing and responding to emergency situations effectively going beyond job requirements to assist families in need.Related Skills: Emergency Response, Customer ServiceEARLIER CAREER: Additional 10+ years of experience in caring for residents in senior living communities as well as training and mentoring staff as a Certified Nursing Assistant
Michelle Mclaughlin Mha, Pcha, Alra, Caddct, Cdp Skills
Michelle Mclaughlin Mha, Pcha, Alra, Caddct, Cdp Education Details
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Healthcare Administration -
Health/Health Care Administration/Management -
Medical Office Management/Administration
Frequently Asked Questions about Michelle Mclaughlin Mha, Pcha, Alra, Caddct, Cdp
What company does Michelle Mclaughlin Mha, Pcha, Alra, Caddct, Cdp work for?
Michelle Mclaughlin Mha, Pcha, Alra, Caddct, Cdp works for Homeostasis Llc
What is Michelle Mclaughlin Mha, Pcha, Alra, Caddct, Cdp's role at the current company?
Michelle Mclaughlin Mha, Pcha, Alra, Caddct, Cdp's current role is Executive Director.
What is Michelle Mclaughlin Mha, Pcha, Alra, Caddct, Cdp's email address?
Michelle Mclaughlin Mha, Pcha, Alra, Caddct, Cdp's email address is pm****@****wrc.org
What schools did Michelle Mclaughlin Mha, Pcha, Alra, Caddct, Cdp attend?
Michelle Mclaughlin Mha, Pcha, Alra, Caddct, Cdp attended Franklin University, Bellevue University, Westmoreland County Community College.
What skills is Michelle Mclaughlin Mha, Pcha, Alra, Caddct, Cdp known for?
Michelle Mclaughlin Mha, Pcha, Alra, Caddct, Cdp has skills like Community Management, Business Development, Leadership, Policies, Regulatory Compliance, Sales, Marketing, Strategic Planning, Event Planning, Hiring, Budget Management, Financial Reporting.
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