Michelle Mckay Walker Email & Phone Number

New Braunfels, Texas, United States

The Faust Hotel- Greeted, check-in, and checked out guests when they arrived and left our historic hotel, distributed keys and room assignments safely- General bookkeeping and reservation management - Recruited musical talents for The Magnolia Bar

- Confirmed compliance with the screening process that required background checks are conducted in accordance with best practices and applicable state/federal laws- Accurately track applicants (280+) in multiple systems to trigger third party and internal activities (Workday, First Advantage)- Streamlined processes and contract documentation for Candidate Care Team - Conducted additional research into and gather additional facts about the circumstances underlying incidents identified in an individual’s background check results and review any additional information provided by the individual - Provided excellent customer service by proactively notifying hiring teams of any delays and status updates

San Antonio, Texas, United States

- Project Manager for full-fleet compliance & equipment documentation and cleanup for all departments (Operations, IT, Doctor, Marketing, OSHA, Lab)- Restructured email/associate communication channel with efficient response time- Built a centralized online resource center for field and Support Center; identified gaps/inconsistencies in antiquated SOP's, inconsistent communication process, through a pandemic with an exciting launch plan- Mailroom Manager; supported all company print functions as needed, implemented intake process prioritizing workload; dramatically reduced overhead costs- Led volunteer coordination for four-week engagement event; including vendors and IT set up/tear down (2500+ people)

Port Au Prince, Haiti

+ Partnered with local pastors within the CONASPEH community, documenting church needs and bridging domestic church partners + Fundraising experience includes speaking at churches and conferences, writing promotional materials on behalf of Global Ministries/CONASPEH+ Taught Conversational English classes at College St. Andre (220+ students)+ Conversational in Haitian Creole, working towards fluency

Mason, Ohio

- Supported Learning & Development team with the creation and content for onboarding programs, with training videos and compliance reporting- Established innovative ways to streamline key messages while balancing high volume weekly communications for two companies simultaneously (1200+ locations)- Project Manager for global initiative with effective strategies to reduce remakes; launched training programs across North America, consisting of cross-functional developmental calls, in-person trainings with an emphasis on virtual training videos- Spearheaded policies and resource creation for Target Optical and Sears Optical; empowered associates with a new, manageable digital resource center+ Fun Team: responsible for monthly culture activities / volunteerism for corporate team

Lafayette, Louisiana Area

Lead store team to deliver the brand story and guest experience through performance management, delivering 30% comps, year over year; one of the most profitable locations across the brand. From <$236K to $1.4MM in three years.

Lafayette, Louisiana Area

Opened a new location - promoted to General Manager within 4 months. Trained new hires; store won every contest presented by the company during my tenure.

Lafayette, Louisiana Area

Lafayette, Louisiana, Baton Rouge, La And New Orleans, La

Responsible for the overall operations of home store and 5 stores in the south LA area as a Regional Expert in Operational and Organizational Excellence. Supervise full retail operations including recruiting, hiring and development of superior performance driven talent that exceeds the guest experience expectation. Home store had consistent double-digit comps increases.