Michelle Meader Email and Phone Number

Responsible for the design, development and implementation of the RESEA and Wagner-Peyser program service delivery models, projects and special initiatives. Ensure the delivery of new products or services meet regulatory and quality requirements. Manage Communications with stakeholders, partners and agency staff. Define, design and implement program controls. Establish program performance outcomes and metrics. Monitor progress, manage risks and issues and take corrective action when necessary. Ensure allocation of resources across programs and projects. Manage program budget, monitoring expenditures and costs. Analyze federal and state laws and regulation. Develop and implement required procedures. Report program progress and outcomes. Develop and deliver program training.

Coordinate projects across multiple complex programs, internal divisions and external partners. Trained, coached and mentored staff, and managers on Lean principles and tools, and Human-Centered Design methods. Responsible for implementing statewide Human-Centered Design training program and managing logistics including scheduling of instructors, venues and participants. Analyze policies and procedures; interpret complex legislation, rules and regulations.

Managed, led and administered statewide risk-based monitoring system. Directed a team of five monitors responsible for Workforce Investment Act fiscal and program audits including Wagner-Peyser programs. Investigated complaints of misuse or mismanagement of grant funds. Analyzed legislative and regulatory changes and worked with organization management and partners to initiate required actions. Oversaw and coordinated agency responses to external audit and oversight reports. Advised business units in their identification of risks, development of internal controls, root cause analysis, regulatory requirements and quality assurance programs.

Managing Compliance Officer responsible for development, maintenance and oversight of National Funds Transfer compliance program. Developed and implemented policies, procedures, and internal controls. Responsible for transaction monitoring, investigation, and reporting required to achieve company, regulatory and legal compliance. Liaison for internal and external auditors, legal counsel, regulators and law enforcement agencies. Responsible for development and delivery of regulatory compliance training program and instructional materials.