Michelle Merrick Email & Phone Number

Aventura, Florida, United States

Executive team member responsible for the strategic direction of a medical marketing company. Conducted a reorganization by promoting, hiring, and training directors, managers, and other staff members for the operations, account management, technology, and marketing departments. Developed a new process for the sales team, including cleaning all CRM data to.

Salt Lake County, Utah, United States

Marketing automation for an education company focused on high school dropout recovery. Developed a plan to solve the synchronization issue between HubSpot and Salesforce. Launched a new HubSpot instance and connected it to Salesforce while maintaining a second HubSpot instance. Worked as the liaison between the marketing, business operations, and.

Aventura, Florida, United States

Marketing automation for an anti-aging brand marketing company. Provided HubSpot, Salesforce, Pardot, Marketing Cloud, Mailchimp, and Zapier administration for both B2B and B2C divisions of the company. Responsible for creating and providing technical support for all marketing automation including forms, field mappings, complex workflows, list.

Boston, Massachusetts, United States

Freelance marketing support for an ophthalmology consulting company. Responsible for all social media communication. Designed, wrote and published all marketing email campaigns.

Denver, Colorado, United States

Freelance sales, marketing, and client services for a change management training and consulting company. Provided HubSpot administration. Responsible for writing and publishing a weekly blog on various change management topics. Redesigned company’s HubSpot housed website and landing pages. Designed, wrote, and published email campaigns. Responsible for all.

Alexandria, Virginia, United States

Managed an outsourced, virtual call center of over 50 FTEs handling an average of 55,000 calls per month for a customer service solution company. Hired, trained and supervised 4 Team Leaders, 2 Escalation Managers and more than 80 agents. Responsible for day-to-day operations of three distinct departments. Ensured all service level standards of a high.

Alexandria, Virginia, United States

Managed two teams of remote employees including the Senior Team. Provided daily support to 20 team members including supervising, coaching, and team building. Managed the day-to-day operations of the concierge call center, including case management, call volume, employee breaks and escalated customer issues. Responsible for phone and email quality control.

Alexandria, Virginia, United States

Responsible for providing concierge services via phone, email and chat room to top level clients and all new client demo requests. Researched and drafted email responses for extremely large, difficult or international requests. Consistently ranked in top 5% of concierges by receiving at or near 100% quality scores. Served as the Manager on Duty on an as.

Atlanta, GA

Managed a team of Client Relations personnel responsible for customer service and inside sales for training, publishing and consulting company. Managed day-to-day operations of division including recruiting, hiring and training all team members and oversaw a small call center environment where book and material orders were taken. Met with potential clients.

Atlanta, GA

Served as focal point for all domestic and international client contact. Managed workshop enrollment process, took material orders, and answered general questions about company's services. Represented company at training seminars and trade shows. Developed and implemented a plan to grow Client Services department.

Atlanta, GA

Provided administrative support for Workshops and Publications division. Responsible for accounts receivable.