• Provide reception duties and maintain standards for customer services.• Prepare, distribute, and request a variety of documents such as court reports, pre-parole reports, community information and court documentation.• Compose and type routine correspondence ensure accuracy and proper distribution.• Receive and directly telephone calls and communicate with clients and diverse needs.• Receive and distribute mail.• Maintain files and retention schedules.• Enter, update and correct information in the Offender Tracking Information System (OTIS)

Maintain office systems, coordinate, monitor & facilitate all support requests in the homeReview all time cards and ensure correct before final process • Admit New Residents to PCC and meet with families regarding all financial and agreements• Manage payments and queries concerning billing for residents and families• Complete Ministry of Health applications for Rate Reductions annually• Prepare bank deposits, manage petty cash, trust accounts – signing authority• Maintain resident trust accounts in accordance with legislative requirements• Process accounts receivable, resident billing and census information• Ensure all appropriate documentation related to accounts payable and accounts receivable be forwarded to VP of finance• Assist Director of Care with High Intensity Needs Funding• Liaise with private insurance companies for residents, as required• Liaise with PGT and ODSP on behave of residents• Maintain personnel files, including performance reviews, in-service and education record• Manages reception• Manager on-call – every six weeks• Order Office Supplies• Review and approve timecards• Register staff in a Varity of office systems, one mail, point click care, surge, one call• Maintain and prepare internal reports for the home as required.• Update payroll of any changes to staff and submit appropriate forms• Assist all residents with any of their needs or concerns• Reconcile monthly – Resident Trust, Point Click Care Billing, Petty Cash

• Process incoming mail by opening; date stamping, sorting and delivering mail to staff members• Receive and verifies invoices, processes account payable and distributes cheques, online payments, and automatic withdrawals from bank accounts.• Performs monthly reconciliation prepares/adjusts journal entries as required.• Invoice outside agencies and Input all accounts receivable• Liaises with staff, auditors, community agencies, suppliers and other departments.• Accept revenue funds daily and prepare bank deposits as required; expense reports; Statement reconciliation. Process rent payables payments• Provide reception duties greet guest; multiple clients and staff; Multi-line switchboards; faxing; scanning; ordering supplies• Responsible for petty cash and reconciling.• Complete word processing services such as formatting letters, memos, reports and forms• Solve administrative issues using strong reasoning skills• Provide administrative help to the Court Support – faxing- consents – updating client list – inputting information into EMHware; set-up appointments with clients; lawyers; probation.• Psychiatrist Waitlist – get files ready – communicate with physiatrist weekly – ensure appointments booked• Keep case managers on-call up to date – vacation; switches etc.• Provide admin support to 5 managers• Process journal entries for Salt Creek – deposit cash from Store – and reconcile account.• Donations – receivables – sales receipts – deposits – ensure receipts go out.• Liase with Accountant on any changes in the finance department or anything with RBC.

Answers telephone and relays calls and messagesGreets visitors, enquires as to the nature of their business and directs them to appropriate personOpens and distributes general company mail and other material, and coordinates the flow of information within the companyPreparation of outgoing mail and couriersPhotocopying, Scanning and Faxing Ensure matching of supporting documentation and related filingPrepares, edits and proofreads correspondence and related material Sorts documents by account name or number and processes invoices for payment. Coordinates and manages general office supplies and maintenanceSupport for tender closings (phones, faxes,)Support accounts receivable function (post invoices, payments etc.)Performs other duties related to the position of secretary as directed by Owner, Senior Management or Contracts ManagerReviews, Analyzes and Processes of accounts payable & expense reportsMatch payables documentation (PO's, packing slips, invoices)Perform cheque issuance ensuring its accomplished accurately and timelyObtaining WSIB & statutory declarations for subcontractor payablesSupplier statement reconciliation

Filing medical documents in client files according to accepted procedures; thinned ChartsAnswer phone/ Take messages/Faxing/PhotocopyingPrepare and maintain administrative office files and manage an efficient filing and retrieval system Book appointments, transportation.Staffing - cover sick calls, vacation time, stat time, and making decision with no management.Processed paperwork for admissions gathering relevant information, accurately Prioritized daily tasks, ensuring calls, patients, paperwork and specimen delivery all handled in a timely mannerPayroll/SchedulesLaserficheElectronic Patient Record (EPR), input physician's orders, blood work, print out daily census, and keep information up to date.

Schedule appointments - input Demographics into HealthScreenResponsible for front-end personnel, that the public receives a friendly and efficient perception of the office, but also includes excellent clerical assistance to staff and general office maintenance.OHIP billingAlert Dr. Lacerte of important upcoming trials, appointments or any personal issues.Set up and follow-up on external referrals ultrasound, MRI and consultations.Prepare and chart all calls to Dr. Lacerte, follow-up on the calls or important information with a reminder using email.Chart incidents with patients and staff.Request Medical Information (lab results, consultations, etc) as required.Maintain the office equipment in working order (fax, photocopier, printer and postage meter). Call for repairs as required. Review and order supplies - Staples online

Complete OHIP billing and reconciliation for out-patient/inpatient billing and procedures.Transcribe and distribute physician/resident clinic dictation; in-hospital notes; consult letters/referrals; and other medical/legal notes. Transcribe, type and/or draft letters, emails, memorandums and other correspondence as directed by consultant.Complete and distribute insurance forms, disability or other government forms for patients as requested.Co-ordinate scheduling and re-scheduling of outpatient clinic appointments. Co-ordinate new patient consultation from family doctors and specialists by prioritizing urgency of referral and gathering appropriate medical documentationCoordinate and schedule committee meetings, appointments, teaching responsibilities, conferences, speaking engagements, invited lectures, etc.Coordinate, schedule and maintain consultant's personal daily agenda (GroupWise calendar) to ensure efficient use of day-to-day activity. Communicate (verbal, written, email, fax) with administrative offices, nursing staff, ancillary staff, residents, medical students, and pharmaceutical representatives to facilitate the proper flow of information to appropriate departments, programs and/or committees.Facilitate, prioritize and triage patient communication regarding clinic issues and follow-up appointments, i.e. changes in medication, diet, and appointments and communicate to medical personnel appropriately.Prepare; distribute outpatient clinic lists, updating all cancellations and add-on appointments. Screen and prioritize all inquiries (verbal, written, email, telephone) - both internal and external - redirecting where necessaryOrdering of office supplies (HMMS and Lyreco) and maintaining office equipment and supplies Photocopying, fax, general filing and sort, itemize, date and distribute mail in order of importance, replying and re-directing as necessary.Prepare and maintain administrative office files and manage an efficient filing and retrieval system

Filing medical documents in client files according to accepted procedures; thinned ChartsAnswer phone/ Take messages/Faxing/PhotocopyingPrioritized daily tasks, ensuring calls, patients, paperwork and specimen delivery all handled in a timely mannerProcessed paperwork for admissions gathering relevant information, accurately Ordered online office supplies, health materials and paperwork using Lyreco/HMMS/Data Management

Staffing - cover sick calls, vacation time, stat time, and making decision with no management.Complete Physicians orders - fax order to pharmacy, add or remove Medication to MARS Sheet as well as patients chart. Answer phone/ Take messages/Faxing/PhotocopyingFiling medical documents in client files according to accepted procedures; thinned ChartsPrioritized daily tasks, ensuring calls, patients, paperwork and specimen delivery all handled in a timely mannerAnswer Patients call bells; fill out patient's breakfast, lunch, and dinner menus.Order medication once a week or as needed for the medication supply room.Fill out work requisitions for repairs as well as HMMS requisitions for supplies.Book appointments, transportation.