In a post M&A scenario and with a history of project management-driven work dynamics, the challenge was to change the approach and transform resources into scalable and sustainable products.- Reduced telco partner onboarding time by creating the key product (from API to analytics) for integration with telcos on a global level.- Created the main internal product for content curation and distribution i) across different distribution channels ii) in different territories (globally)… Show more In a post M&A scenario and with a history of project management-driven work dynamics, the challenge was to change the approach and transform resources into scalable and sustainable products.- Reduced telco partner onboarding time by creating the key product (from API to analytics) for integration with telcos on a global level.- Created the main internal product for content curation and distribution i) across different distribution channels ii) in different territories (globally) iii) in different languages.- Expanded the North American market by over 70% after launching the coupon system (from back-office to analytics) that attracted 2 players of immense impact in this region.- Increased the efficiency and effectiveness of partnership viability analysis by orchestrating a workflow involving 6 different teams. Show less

- First member of the Product team and had the challenge of structuring the 1st Product roadmap.- Led discussions on the company's Strategic Planning with the executive board, guiding them through the SWOT matrix and defining the company's key short and medium-term OKRs.- Participated in building the Product roadmap, leading discussions on its impact on Product strategy and company's OKRs.- Structured the company's Positioning project based on the framework proposed by April… Show more - First member of the Product team and had the challenge of structuring the 1st Product roadmap.- Led discussions on the company's Strategic Planning with the executive board, guiding them through the SWOT matrix and defining the company's key short and medium-term OKRs.- Participated in building the Product roadmap, leading discussions on its impact on Product strategy and company's OKRs.- Structured the company's Positioning project based on the framework proposed by April Dunford.- Increased product development efficiency and effectiveness by creating the product discovery process which involved creating clear steps, defining roles and responsibilities, and collaborative work of a product trio.- Influenced product decision making by conducting 5 discoveries validating or invalidating hypotheses based on user interviews and analysis of Product usage data.-Boosted product decision-making by setting up a system to collect and analyze customer feedback, resulting in actionable and accurate insights for demand prioritization. Show less

- Expanded the company's market by integrating Qulture.Rocks (performance management platform) with Skore/Learning.Rocks (training platform).- Conducted extensive research related to Competencies and LMS (market research, pricing & packaging, competition, willingness to pay) and Discovery (hypothesis validation, customer interviews) to launch the integration between Qulture.Rocks and Skore/Learning.Rocks.- Led the implementation of the Jobs to be Done approach across different areas of… Show more - Expanded the company's market by integrating Qulture.Rocks (performance management platform) with Skore/Learning.Rocks (training platform).- Conducted extensive research related to Competencies and LMS (market research, pricing & packaging, competition, willingness to pay) and Discovery (hypothesis validation, customer interviews) to launch the integration between Qulture.Rocks and Skore/Learning.Rocks.- Led the implementation of the Jobs to be Done approach across different areas of the company.- Identified an opportunity to double the company's revenue by conducting research and studying Pricing & Packaging.- Influenced the decision-making of the product roadmap for 4 different squads by conducting 10 discoveries that provided essential quantitative and qualitative insights for prioritization.- Reduced by 50% the readiness time for new employees to start performing by testing a new performance management approach through concierge testing.- Increased to almost 100% the leadership satisfaction by employees after implementing a MVP of a first-time leadership development tool through concierge testing.- Actively participated in building the discovery process guide for the Product team based on methodologies such as Shape Up, Jobs to be done, and authors like Teresa Torres and Marty Cagan. Show less

Joined the Customer Onboarding team with the challenge of structuring the area: creating support materials for both clients and the team, establishing and documenting processes, and training team members in both Onboarding processes and People & Management-related topics.- Achieved 73% activation and 31% customer conversion by conducting a concierge customer acquisition experiment via a free trial model. Transition to the Product team followed shortly after.- Completed the… Show more Joined the Customer Onboarding team with the challenge of structuring the area: creating support materials for both clients and the team, establishing and documenting processes, and training team members in both Onboarding processes and People & Management-related topics.- Achieved 73% activation and 31% customer conversion by conducting a concierge customer acquisition experiment via a free trial model. Transition to the Product team followed shortly after.- Completed the onboarding of 340+ clients with <1% churn at this stage of the journey.- Achieved an NPS of 80 in Customer Onboarding during the period with a 38% response rate.- Reduced the average Onboarding completion time by 50%.- Consistently conducted bi-weekly 1:1s supporting the team members on their career.- Built the Onboarding process and trained all new team members.- Was responsible for the onboarding of key accounts (40% of MRR). Show less

The challenge was to grow the Customer Support team and shape them to grow to Customer Success teams eventually.- Achieved a CSAT of 96.47%, which included 6300 tickets and response rate of 60% metrics and higher when compared to the benchmark.- Developed the Voice and Tone for the Customer Support team based on the company's communication strategy.- Led a high-performance team of 6 people, who completed their cycle in the team and transitioned to other areas of the… Show more The challenge was to grow the Customer Support team and shape them to grow to Customer Success teams eventually.- Achieved a CSAT of 96.47%, which included 6300 tickets and response rate of 60% metrics and higher when compared to the benchmark.- Developed the Voice and Tone for the Customer Support team based on the company's communication strategy.- Led a high-performance team of 6 people, who completed their cycle in the team and transitioned to other areas of the company.- Conducted interviews for the Recruitment & Selection of the Customer Support team and the Internship Program, including defining roles & responsibilities and best fir profile for the position.- Increased the autonomy of new team members by structuring a gamified Onboarding process with a learning curve progression and learning on the job activities. Show less

Founding team member in the Customer Success team at a fast growing startup in an extremely dynamic/changing environment.- Created the first Help Center with technical support articles for the Qulture.Rocks platform based on the most frequent user tickets.- Participated in structuring the customer support process and coordinated the workflow with interface areas: Engineering and Customer Success.

-As an intern, I kept track of HR's indicator and metrics and developed action plans to improve them speacially for training sessions.-I was responsible to plan and execute the Onbording for new interns.-I was responsible for the HR's admission and dismissal routine and provide all support to managers during the process.

-English to Portuguese translation of short texts.

-I was an undergraduate researcher student that developed a biotechnology research with a PhD student. We used agroindustrial residues as source of carbon for selenium enriched yeast production.-I could contribute to 4 different papers.-The methodology developed was patented by the group pf PhD students and presented in several academic events.

-I started at the band as a percusionist and became member of the board and instrument leader. -The board and I strctured the band and played in different places. -After a great work of all the team, we could compete for the first time at the Campeonato Nacional de Baterias Universitárias.

-I was a member of the Global Internship Program and I provided support for the students connecting them with the AIESEC team in their destination country.

-I was an english teacher for kids between 8 and 13 years old. -I could implement different pedagogical approaches for each student's team by understanding their differences and needs.

-I was a volunteer student monitor of the Photograph discipline in 2011.-I guided the new students through the academic activities in the Photograpf laboratory.