Collaborated with product manager and stakeholders to clearly understand and communicatebusiness needs for 2 teams.• Converted requirements into user stories for 2 teams.• Created epics and conducted quarterly planning using AHA! and Jira to contribute to the companygoals.• Owned roadmap and sprint backlog using Jira ensuring 100% on time delivery.• Reviewed components for accessibility to meet AA standards as set by WCAG compliance.• Lead grooming sessions using Jira and Estimation Magic.• Executed product acceptance testing, ensuring 100% requirements met.• Merged approved code to production using GIT Hub.• Engaged in agile ceremonies conducting sprint demonstrations to stakeholders and Scrum of Scrums.• Coached team in agile best practices improving reliability and velocity

• Consulted with Beta customers for new product implementation, analyzed requirements and proposed implementation options.• Created reports and dashboards in Jira to monitor scrum teams KPI's achieving 98% + on-time delivery• SME for corporate self-booking tool and travel industry.• Collaborated with product manager to clearly understand and communicate scope and business needs defined in workshop for 5 products. • Collaborated with cross functional teams globally for design and user experience, encouraging designs for improved customer experience for 5 products.• Managed and prioritized product and sprint backlog and roadmap using both Jira and Rally planning out sprints, ensuring 100% on time delivery. • Executed product acceptance testing, ensuring 100% requirements met and working as expected.• Coached teams converting from waterfall to agile and provided best practices.• Engaged in agile ceremonies as product owner on 4 different products including conducting sprint demonstrations to stakeholders.• Managed scrum ceremonies as scrum master including retrospectives, planning, and tasking, maintaining definition of done delivery rate of more than 98%.• Analyzed issues reported in Win@proach, Rally, or Jira to determine if problem, configuration issue or functioning as designed.• Reviewed XML logs to determine cause of bug, providing to development team for fix.• Documented reproduction scenario for development team, ensuring quick and proper fix deployed to production for 4 different products.

• Directed special task force for VIP customers on product, leading to retention of 3 of Amadeus' largestcustomers• Interviewed customers to gather and clarify requirements• Created detailed functional specification documents• Consulted QA for testing scenarios

• Provided simple desktop support for Windows desktops• Support for issues• Installed software• Provided office manager role• Coordinated renting of equipment for training sessions, getting estimate, renting equipment and managing set up• Purchased and registered Domain names• Stocked supplies

• Booked air, car and hotel for corporate and leisure customers• Recommended and booked vacation packages for customers• Primary counselor to several corporate customers• Issued airline tickets, Automated and manual • Assisted in preparing the weekly sales report• Beta tested new versions of software before a product was rolled out to the rest on the counselors• Worked with Global Distribution Services to order equipment and configure new locations and access• Ordered ticket stock• Worked with locations to troubleshoot issues