• First point of contact for all enquiries and referrals for service.• Respond to client requests.• Input all referrals into the client management system.• Create and manage electronic Client Files in the appropriate organisational records management system (TRIM).• Client Service reviews.• CRM allocation & follow up.• Collate data & produce regular reports.• Ensure electronic systems, client records and associated data are updated as required.• Document procedures associated with the administration of referral and client management systems.Acting Customer Service Liaison Planner• Client Service reviews.• Home visits to prospective clients.• Writing and updating Client Service Plans.• Hospital returns to ensure service are in place.• Follow up Home Support Worker feedback forms.Acting Team Administrator • Review requests for service and appropriately match and allocate Home Support Workers to the client’s needs.• Prepare and maintain weekly rosters for Home Support Workers, including documenting any changes to roster and notifying Home Support Workers and clients accordingly.• Maintain client records.• Provide information to clients and their families regarding the support services provided.• Provide information and direction to Home Support Workers regarding complex client needs.