Experienced Sales Enablement Manager with a background working for both mid and large scale tech companies. Expertise in consultative sales, competitive analysis, product marketing, payment platform solution selling, and addressing complex merchant needs. Proven leadership skills in designing and delivering effective sales training programs and coaching Sales teams. Recognized and promoted due to an energetic, results-driven, and communicative leadership style.At Toast, I created and delivered training content for Global Sales teams and the Payment Operations Analyst team. With over 10 years of experience in technology sales, I have a passion for helping merchants optimize their online and mobile payment solutions and achieve their business objectives. My core competencies include sales enablement, product marketing, value-based selling, payment processing, content development, and product marketing. I also have a Master of Public Administration degree with a focus on technology and information management, which enables me to follow the trends and policies that shape the future of e-commerce and payments. My mission is to empower sales professionals and customers with the knowledge and skills they need to succeed.
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Gtm Enterprise StrategistFisCincinnati, Oh, Us -
Sales Enablement ManagerToast Sep 2021 - Feb 2024• Designed numerous online tutorials and certifications, and videos using LMS platforms such as Workramp• Partnered with key stakeholders including Product Marketing and Sales Enablement to create specialized content and deliver at scale• Facilitated customized payments workshops & role-play sessions for Account Executives, Sales Leaders, and Payment Operations Analysts by partnering with multiple stakeholders including Product Marketing, Merchant Compliance, and Sales Enablement leaders to create specialized e-learning modules and other resources to deliver at scale learning to the North America & International Sales market• Collaborated with Product Marketing, Fintech, and Payments leaders to bring GTM strategy and deliver training initiatives to the North America & International Sales teams -
Enterprise & Mid-Market Customer Success ManagerPaypal Dec 2020 - Sep 2021Chicago, Illinois, United States• Created and managed strategic mid-market and enterprise account development plans and conducted quarterly business reviews for top accounts • Drove share of checkout penetration by 20% across personal portfolio of 130 accounts• Actively prospected accounts in personal portfolio for upselling and growth opportunities, resulting in an average 15% increase in annual volume• Retained 100% of existing customers from 2019 through 2021 by designing and implementing effective business reviews to enhance relationships -
Enterprise & Mid-Market Sales ManagerPaypal Jun 2019 - Nov 2020Greater Chicago Area• Led a dynamic team of 4 AEs, utilizing sales and marketing tactics, including value-based selling to boost the company’s margin and revenue• Drove revenue growth in the company by leveraging partner relationships leveraging custom pricing through multi-year agreements• Exceeded annual sales targets at a rate of 150%• Cultivated and maintained strong relationships with strategic clients at senior levels including C-level -
Enterprise & Mid-Market Account ExecutivePaypal May 2018 - Jun 2019Greater Chicago Area• Utilized Salesforce to forecast sales activity and track measurable business results• Enabled new and existing Sales team members by leveraging learning tools such as Mindtickle• Led strategic initiatives such as overhauling the lead generation and qualification process, to help drive innovation and business growth -
Account Manager & Team LeadApple Feb 2016 - May 2018• Developed effective marketing strategies aligned with the target market needs, boosting overall sales by 20% and customer satisfaction score from an average of 75% to 90%• Conducted research on enterprise clients to maximize engagement and potential revenue flows• Attended to the strategic needs of over 50 accounts by building and maintaining strong business relationships and managing them through a CRM tool -
Technical Product LeadApple Aug 2015 - Jan 2016• Managed workshop training sessions for new product launches and employee education for team of 200 • Facilitated recruiting process, on-boarding and core training sessions for new hires• Cultivated and maintained strong business relationships by attending to the strategic needs of over 100 accounts -
Sales Specialist & Product Enablement LeadApple Sep 2011 - Jul 2015• Led personal and group sessions using Apple Mobile Certification principles• Educated customers with varying levels of technical proficiency on mobile and desktop products -
Graduate AssistantSyracuse University Aug 2010 - May 2011• Researched social media best practices for over 25 Fortune 500 companies• Assembled quantitative data in Excel to measure various types of user engagement • Analyzed data in order to compare social media use in the private and public sectors • Gained insights about how Federal, State, and Local governments can better leverage social media based on existing private sector trends -
Research AssistantThe Ohio State University Sep 2009 - Dec 2009 -
Research FellowThe Ohio State University Jun 2007 - Aug 2007 -
Hr InternDeloitte & Touche Jun 2006 - Sep 2006Cincinnati, Ohio, United States -
It InternDeloitte & Touche Jun 2005 - Sep 2005Cincinnati, Ohio, United States
Michelle Hill Education Details
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International Relations -
Technology And Information Management
Frequently Asked Questions about Michelle Hill
What company does Michelle Hill work for?
Michelle Hill works for Fis
What is Michelle Hill's role at the current company?
Michelle Hill's current role is GTM Enterprise Strategist.
What schools did Michelle Hill attend?
Michelle Hill attended The Ohio State University, Syracuse University - Maxwell School.
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