Michelle Kern Email & Phone Number

Radnor Township, Pennsylvania, US

Bentonville, Arkansas, US

Bentonville, Arkansas, US

Philadelphia, PA, US

• Coordinated collecting insurance eligibility, referrals, and benefits verification through various insurance websites to ensure timelier and accurate payment for services.
• Proficient in check in/out; appointment, surgical and procedure scheduling; prior authorizations, medical record batch scanning, doctor transcriptions, dictations, template building, workqueue management.
• Updated Jefferson Pancreas Tumor Registry database via REDCap,
• Trained in Allscripts (IDX /EMR), Centricity, ACD and Genesis Phone Systems, and in EPIC as a Super User
• Part of teams onboarding new practices into the organization and assisted in training new staff
• Familiar with multiple specialties (i.e.: Cardiology, Surgery, Urology, Otolaryngology, etc.) as well as primary care offices (i.e.: Family, Internal, and Hospital Ambulatory)

Philadelphia, PA, US

• Insurance eligibility verification, check in and out, preauthorization for medical testing, tasking
• Organized and batched medical records for indexing to patient charts.
• Scheduling appointments, responsible for incoming and outgoing calls through ACD system
• IDX and EMR Training – Allscripts

• Reviewed applications for multiple openings and conducted interviews of applicants.
• Responsible for Revenue Cycle Management for billing, sought new/reviewed contracts
• Developed a digital database for lot enforcement and ensured system compliance
• Oversaw increasing customer satisfaction and call response time for dispatching

Masters, Human Resource Management

Bachelor Of Science - Bs, Human Resources Management

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Science - As, Business Administration And Management, General