Michelle N. Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas, United States

-Sales Specialist supporting Enterprise engaged customers. Specialized in migrating Microsoft Workloads to the AWS Cloud, and End User Computing.-Amazon Bar Raiser.

Austin, Texas, United States

-Supported Local Government customers in integrating Amazon Business with their procurement processes.-Amazon Bar Raiser in Training.

Austin, Texas, United States

-Supported Local Government customers.-Toastmasters President for Amazon Business.

Austin, Texas, United States

-Account Representative with a specific focus in supporting Nonprofit customers. -Lead in supporting Marketing Qualified Contacts and process improvement.-Toastmasters President

Winchester, Kentucky

-Call center multi unit manager leading teams that supports Amazon Associates, Retail, and Level 3 Escalation leadership. Team of 4 direct reports and approximately 90 indirect reports.-Invited as one of five guest speakers at AWS Amazon Connect's Executive Summit, attended by 75 C-Level Executives from Amazon and customers.-Customer Service Program Manager Lead for AWS Amazon Connect Customer Service Immersion Days.-2019 brick and mortar site Peak Captain.

Winchester, Kentucky

Led team of 24 associates. Responsible for ensuring high performance and delivery of excellent customer service. Led team in the Search and Rescue Operating Unit, which receives high repeat contacts. Additionally, led team in Amazon Associates, which receives contacts for Amazon's Marketing Affiliates.

Beechmont & Hamblen

-Led a high volume retail drive thru at Starbucks with 28 direct reports. Responsible for leading the team, P&L, managing store operations, customer service levels, team building and achieving results.-Well known for developing others. Certified Store Manager Trainer, having trained two Assistant Store Managers for the Store Manager role. Supported the transition of one Shift Supervisor to the Assistant Store Manager role during time at this location.-At this store, had the highest… Show more -Led a high volume retail drive thru at Starbucks with 28 direct reports. Responsible for leading the team, P&L, managing store operations, customer service levels, team building and achieving results.-Well known for developing others. Certified Store Manager Trainer, having trained two Assistant Store Managers for the Store Manager role. Supported the transition of one Shift Supervisor to the Assistant Store Manager role during time at this location.-At this store, had the highest score in district for Store Operations, and Customer Connections. The store also saw positive food, beverage, transaction, retail, sales, and EBIT growth during time as Store Manger. Also, had the lowest turnover in district, and second lowest turnover in the Area. -Received two awards at this location: Manager of the Quarter D175, and Helping Others Award. Received these awards for living out Starbucks' mission statement, developing others, and supporting my peers throughout the year. Show less

Skytop Pavilion

-Led a low volume retail cafe with 15 direct reports. Responsible for leading the team, P&L, managing store operations, customer service levels, team building and achieving results.-Located in a challenging retail location in FY2015 grew store to highest sales growth in the district. --Supported two Shift Supervisor's transition into the Assistant Store Manger role. Scored the highest results in the district for Store Operations, and Customer Connection. Saw the best results for labor… Show more -Led a low volume retail cafe with 15 direct reports. Responsible for leading the team, P&L, managing store operations, customer service levels, team building and achieving results.-Located in a challenging retail location in FY2015 grew store to highest sales growth in the district. --Supported two Shift Supervisor's transition into the Assistant Store Manger role. Scored the highest results in the district for Store Operations, and Customer Connection. Saw the best results for labor metrics in district. Also, saw positive food, beverage, transaction, retail, sales, and EBIT growth. Show less

Lexington, Kentucky Area

-As an Assistant Store Manager, assisted the Store Manager in operations, and leading the store. Trained to become a Store Manager (October 2013- August 2014).-As a Shift Supervisor, led shifts to deliver exceptional service for my customers. Responsible for coaching, inventory management, and store operations (July 2011- October 2013).-As a Barista, provided quality drinks, food items, and exceptional customer service (February 2011- July 2011).

Post Graduate Program In Cloud Computing

Activities and Societies: Link to certificate: https://www.vrfy.digital/rfwuznvz This program enables learners to become proficient.

Organizational Leadership (Ba), Organizational Leadership

Throughout the Organizational Leadership program focused studies in seven main areas: organizational leadership, organizational behavior.