Michelle Newcomb Email & Phone Number

Norfolk, VA, US

• Process school financial records, reconciling complex financial management programs
• Handle staff absences and leave requests
• Verify and maintain payroll records for part time personnel
• Calculate and prepare financial and statistical reports for administrators
• Coordinate the work of clerical, secretarial, and administrative support personnel
• Responsible for reviewing all outgoing correspondence for formatting, spelling, punctuation, and grammar prior to submission for signature

United States

• Handled incoming calls and emails from parents, students, staff, vendors, and recruiters to answer questions, schedule meetings, or refer to appropriate party
• Created Bad Address process, including writing instruction manual, maintained and tracked returned mail
• Acted as verifier for bank deposits
• Processed and tracked internal and external requests for student records and transcripts
• Process all enrollments, withdrawals, attendance, and updates to current student profiles for Academy B
• Administrative and clerical support for Main Office staff both remotely and in-person as required

Norfolk, Virginia, United States

• Handled logistics for 1,000+ performances, residencies, artist auditions, and special events yearly
• Handled calls, website/email inquiries, visitors, logistics for staff and board meetings, projects, and artists
• Liaison between artists, venues, and staff
• Project management with Chief Operations Officer including writing proposals, logistics, and budgets
• Assisted with grant writing, administration, and reporting
• Managed income tracking, invoicing, receivables, and collections

Hampton, Virginia, United States

• Project management of sales process and rollouts of new products and service capabilities
• Tracked and reported the status of returns, replacements, orders, and credits
• Handled in-bound calls, emails, and letters and completed appropriate follow-up
• Resolved billing disputes, account changes and discrepancies, and technical issues
• Audited and reported productivity daily, weekly, and monthly
• Nationwide logistics for service appointments, device swaps and upgrades, purchases, and returns

Virginia Beach, Virginia, United States

• Provided companywide IT support
• Conducted monthly staff performance reviews and provided feedback to management
• Resolved uncashed checks totaling over $1 million dollars
• Ordered, maintained, and submitted monthly expense reports for supplies
• Compiled weekly productivity, staffing, inventory, and purchasing reports
• Initiated negotiations with new DMV locations and submitted proposals for future fleet vehicle registrations

Virginia Beach, Virginia, United States

• Project management of vehicle fleet for the state of Florida
• Audited and handled logistics for fleet license plate inventory and registrations for the state of Florida
• Tracked daily, weekly, and monthly productivity for monthly report back and review
• Audited fleet project management quarterly and submitted proposals for applicable process improvements

Virginia Beach, Virginia, United States

• Responsible for law enforcement (FBI, DEA, Secret Service, ATF, US Marshalls) requests, and meetings
• Audited departmental project management quarterly and proposed potential process improvements
• Nationwide logistics for Corporate Security Directors’ meetings, travel, and court appearances
• Handled client disputes via phone, fax, email, and mail
• Served as Clerk of Records for subpoena requests
• Administrative and clerical support for multiple internal departments