Michelle O'Connell Email and Phone Number
Michelle O'Connell work email
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Michelle O'Connell personal email
Results-oriented leader with over 15 years of experience managing clients for growth-driven software and services firms in the financial services and CRM markets. Consistent record of surpassing objectives to build overall business and increase customer satisfaction. Proven ability to lead high-performance teams and produce measureable results across a variety of performance objectives. Demonstrated skills include: • Relationship Management• Team Leadership• Client Empowerment• External Messaging• Business Development• Negotiation• Problem-Solving• Achieving Business Outcomes
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Global Head Of ImplementationsDynamo Software Oct 2019 - PresentWatertown, Ma, UsLeading the global professional services and software implementation teams for a growing, industry-leading technology firm servicing alternative asset managers and institutional investors. Optimizing design and execution of the software implementation process for Dynamo's new and existing client base across a variety of professional services engagements. Partnering with internal teams and stakeholders at Dynamo to meet success criteria and achieve client business outcomes.
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Vice-President, Large Client Implementations Manager, DatagxState Street Jun 2017 - Oct 2019Boston, Massachusetts, UsManaging all aspects of major client onboarding program including budget, resourcing, business outcomes, and execution. -
Segment Executive, Vice-President, Middle Office ServicesEagle Investment Systems 2015 - May 2017Wellesley, Ma, Us• Quarterbacking all aspects of Eagle relationship with major service provider client as well as their direct clients in the Middle Office space. Responsible for business development, client retention, product and services design, contracts, and P&L management across large book of business.• Acting as trusted advisor for client senior management teams by providing input on industry trends and peer comparison in order to influence their program planning and strategy development. • Leading 25-person cross-departmental team on complex multi-year implementation of technology and investment services for a large investment management firm. • Accountable for management of significant portfolio of client-driven enhancements to Eagle’s core software, including resourcing, SDLC planning, and delivery. • Represent BNYM Program Services team on two senior management committees, the Operating Committee and the Revenue Generation Management team. • Presented and led well –received panel discussion “Invested in Her Future” at 2016 Client Conference. • Serving as a “BNYM Wellbeing Champion” to promote health and wellness by organizing local office events and increasing adoption of company-sponsored wellbeing tools. -
Vice-President, Senior Relationship Manager For Strategic AccountsEagle Investment Systems Mar 2013 - Dec 2014Wellesley, Ma, Us• Role expanded to focus on key strategic accounts with significant upsell potential.• Transformed relationship with several distressed clients who had initiated formal searches to replace Eagle. Led efforts not just to retain business but to increase overall relationship size. • Cultivated multi-year relationship with one of Eagle’s largest clients that culminated in one of largest total upsell deals in company history inclusive of additional products and services that more than tripled recurring revenue. • Sold highest number of attendees per client at Eagle’s conference (average 6 per firm). • Partnered with Product Management team to drive product enhancements based on client business drivers and market developments to get ahead of “fire-drill requirements”. • Presented and led highly-related panel discussion “Trends, Challenges, and Opportunities in servicing the Front Office” at 2015 Client Conference.
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Relationship ManagerEagle Investment Systems Dec 2008 - Mar 2014Wellesley, Ma, Us• Managed strategic aspects of relationships with large clients including overall value proposition, short term and long term account planning, and overall share of wallet.• Achieved upsell goals for both product and professional services revenue. • Led interactions with C-level executives including regular business review meetings and joint goal setting. • Directed executive level communication with clients for Eagle leadership team including talking points and briefings. • Developed contract renewal proposal strategy to simplify the contract renewal process and increase renewal rates at higher percentages.
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Client Services ManagerEagle Investment Systems Dec 2007 - Dec 2008Wellesley, Ma, Us• Performed Technical Project Manager role and led client interactions with Eagle, including Global Support, Professional Services, Sales, and R&D. • Partnered with customers and advocated on their behalf during technical projects, interactions with Global Support, and release and product planning, with goals of issue resolution, consistent project success, and a high degree of customer satisfaction.• Led complex upgrade project at a large global investment management firm that was considered one of most successful technology projects client had completed.
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Vice President, Technical ServicesTarget Software, A Division Of Blackbaud Jan 2003 - Dec 2007Charleston, South Carolina, Us• Led 30-person team across 4 departments: Application Development, DBA/Systems Management, Support, and Technical Consulting. • Increased annual revenue ~ 50% annually in a mature market year over year. • Served as executive sponsor for a key national client; negotiated a 140% increase in client’s total contract size. -
Director, Technical ServicesTarget Software Feb 2002 - Jan 2003• Negotiated all support and maintenance service level agreements. • Designed, managed development, and choreographed launch of new user community support website. Self-servicing functionality enabled significant cost reduction on fixed-price contracts.
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Director, SupportTarget Software Aug 1999 - Feb 2002• Assumed ownership of department profit-and-loss and cost-center objectives. Drove revenue increases and exceeded plan for revenue as well as net profit. Implemented business changes to reduce loss on maintenance work which resulted in elimination of $250K in losses.• Re-engineered business practice around transitioning newly live clients to support to increase client satisfaction. Created standard operating procedures to transfer technical and configuration knowledge from implementation team to support department.
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Senior Application DeveloperTarget Software Feb 1999 - Jul 1999• Lead developer on payment entry module, which was the most robust and technically intricate function in product suite. Designed and coded enhancements and fixes to both GUI and database code using Oracle Forms, SQL, and PL/SQL. • Developed custom programs in SQL and PL/SQL to convert large legacy databases to Team Approach. • Led training for developers as well as off-site training for technical teams at client organizations.
Michelle O'Connell Skills
Michelle O'Connell Education Details
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College Of The Holy CrossClassics -
The Ohio State UniversityHumanities
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Holyoke High
Frequently Asked Questions about Michelle O'Connell
What company does Michelle O'Connell work for?
Michelle O'Connell works for Dynamo Software
What is Michelle O'Connell's role at the current company?
Michelle O'Connell's current role is Global Head of Implementations at Dynamo Software.
What is Michelle O'Connell's email address?
Michelle O'Connell's email address is oc****@****ast.net
What schools did Michelle O'Connell attend?
Michelle O'Connell attended College Of The Holy Cross, The Ohio State University, Holyoke High.
What are some of Michelle O'Connell's interests?
Michelle O'Connell has interest in Collecting Antiques, Exercise, Home Improvement, Reading, Sports, The Arts, Home Decoration, Health, Cooking, Electronics.
What skills is Michelle O'Connell known for?
Michelle O'Connell has skills like Management, Business Analysis, Financial Services, Leadership, Crm, Business Development, Software Development, Oracle, Consulting, Budgets, Change Management, Forecasting.
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