Michelle O'Keefe Email & Phone Number

Baldwinsville, Ny, Us

Baldwinsville, New York

• Assist customers in what are often high-stress billing situations• Handle private information from patients with integrity and respect, including personal financial account and HIPPA related data.• Provide background knowledge of claims and insurance carrier and federal agency processes to aid in the understanding of the billing process for patients• Provide support for audit processes for data entry, including quality assurance checks• Process incoming data for over 120 providers, including patient and insurance payments• Function with a precise level of organization handling over 100 calls per day, and high volumes of data transfer via fax and mail, while accurately documenting all data and correspondence

Baldwinsville, New York

• Accurately coded over 50 claims per day and subsequently followed up with insurance companies for payment, including federal agency correspondence and claim appeals• Communicated with insurance companies on the medical provider’s behalf regarding claim and payment needs, and patient eligibility and coverage via phone and online • Experienced with Microsoft Office Suite and several medical-specific computer software including Zoll, Laserfiche, RescueNet, Hosted ePCR services, among others

Baldwinsville, New York

• Rectified monthly billing for small and large group employers• Enrolled individual patients and group plans for PHP• Setup unborn Medicaid claims enrollment for all participating groups