• Streamline & Enablement: Led Projects and configure business processes and security related to HCM, Talent Management, Advanced Compensation, Payroll, Time & Absence, Learning and Time Tracking modules. • Developed thorough assessment of problems, resolving issues through configuration changes and escalation as necessary to meet project timelines. • Implementation of Time & Absence plans for France. Support updates of Time & Absence plans for EMEA, China, Costa Rica and United States. • Integration & Report Writing: Partnered with HR, Compliance, IT, Payroll and Benefits as lead to gather requirements and write integrations for downstream vendors. • Facilitated global HR training initiatives for HR processes based out of Workday. Building education of Workday process and cultivating relationships across HR Partners. • Managed bi-annual Workday Releases - Discussed and analyzed roadmaps with business partners. Configured solutions to enhance organization HCM experience

•Configured HCM solutions, maintained process documentation for dozens of workflows and processes across HCM, Security, and reporting. Experienced in implementation, testing, and troubleshooting of business processes and business rules/workflows. •Compile and Prepared data for Workday EIBs for rollouts of thousands of changes impacting HCM updates, security, and compensation. •Provided daily operational support and issue resolution for Workday HCM via ServiceNow. Experienced in troubleshooting within Workday . •Manage bi-annual Workday Release schedule. Presented the release note highlights to leadership and across HR partners, lead all testing across IS and HR. •Developed a formalized change request management process in ServiceNow for the tracking of all HR and IS project changes for Workday, our HR document imaging system, adn Taleo. Created a documented process easily accessible by our team and core leaders to approve weekly changes impacting our 3 HR applications.

• Identify and resolve business escalations utilizing ServiceNow and Salesforce. • Triage and management of HRIS operational support requests for Workday, Taleo, and HR document imaging application through ServiceNow. •Built dashboards in ServiceNow to showcase operational support and work delivery to leadership. •Partner with PMO across HR and IS COEs on the coordination of project work for Workday implementation. •Led projects for Workday bi-annual release schedule•Established processes for HRIS data audits out of Workday, for HCM and Security.

•Managed team of 12 analysts on the data team - supporting tier 2 work an data integrity for US and International HR•Developed change management, and training plans to address all proposed processes necessary to implement international Oracle system.•Partnered with HRIS, compensation, HR project management, benefits, and payroll on project work and operational support. •Developed team through accurate and efficient results within the department. Department held under 3% errors supporting data entry for 74,000 employees. •Presented HRSC data metrics on performance to senior directors and leadership across HR and payroll.

• Partnered with HR COEs to build and establish HR Service Center Processes for international Nordstrom stores. •Lead a team of 4 analysts supporting data maintenance for •Established data Oracle HR audit processes for international stores• Managed escalation and triage of operational support requests from HR to HRSC data team.

•Implemented and operationally supported Competitive Intelligence group in Merchandising Information. • Build Business Approach Plan, Communications Plan, and Requirements Package for change initiatives to implement stakeholder requirements effectively.• Established top level customer service between business stakeholders and technology teams by understanding their requirements and articulating them into user stories, and having the ability to identify waste in their current business processes with value stream mapping.• Facilitated business user training across the Merchandise Information group.• Prioritized service requests, managed, and planned the release lifecycle in Jira and virtual Kanban board.

• Manage, coach, and develop 30 customer service representatives.• Regional resource and SME on cash management protocols and processes.• Implemented mobile checkout experience in multiple stores. • Design, plan, and implement new account goals store wide.• Problem solve customer complaints, audit issues, and Point of Sale system issues.• Co-facilitated Nordstrom Leaders program courses.

• Manage, coach, and develop 30 customer service representatives.• Regional resource and SME on cash management protocols and processes.• Implemented mobile checkout experience in multiple stores. • Design, plan, and implement new account goals store wide.• Problem solve customer complaints, audit issues, and Point of Sale system issues.• Co-facilitated Nordstrom Leaders program courses.

• Maintain sales records and personal book to forecast customer spending trends.• Exceeded quarterly and annual personal and department sales goals. • Product Subject Matter Expert and Owner.• Provide customers with seamless service and cross-sell to increase revenue.• Operate Point of Sales, manage financial transactions, and end of day audits.