Cogent Solutions & Supplies is the single-source partner for all the supplies, equipment and custom packaging businesses need. We focus on creating mutually beneficial relationships for our staff, customers, and suppliers. For 30 years Cogent Solutions & Supplies, has consistently grown and succeeded at building a company that creates opportunities for others based upon a foundation of trust, honesty, and integrity. These values are tied to our relentless commitment of building outstanding relationships benefiting all, while always maintaining the highest ethical and professional standards.Check out our new website or give us a call today to find out how we can support your business. www.cogentsupplies.com or (800) 237-3103 My team role develops training, tools, and provides overall project management and support company-wide. Assisting in process development, and execution of our new company brand and website. Team building for improved culture with a focus on communication and systems utilization improvements. Development of strategic planning and team participation for the growth of grocery segment sales and future product innovations with a focus on sustainability.

Attending networking events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Oversaw daily company operations of retail departments and facilities encompassing customer service, sales and merchandising, product selection, inventory management and loss prevention, and safety. Supervised 14 direct reports and managed 180 additional team members involving interviewing, hiring, training, and performance management; established environment in generating innovative solutions and improvements. Collaborated on project management of new store opening including planning, purchasing, designing, hiring, and training.• Enhanced operational efficiencies (customer service, sales, safety, and relations) by leading development of new programs with cross-departmental collaboration, including:o Customer Service Program; Delight or Make it Righto Inventory Program; changed processes and valuations to costo Merchandise Training; program to market, merchandise, make deals, and purchaseo Cash handling Safety for organization; pickups, issues, and balancingo Custodial Program; complete store cleaning and maintenance system• Exceeded sales, labor, and margin goals through pricing tactics, merchandising, and training Managers on operational strategies and accountabilities. Exceeded customer service objectives with 96% satisfaction rate by increasing performance in secret shops.• Participated in the training and development of Managers on retail operations and with staff members on customer service.

Responsible to assist in managing the front end and all of it's related responsibilities. Duties included; oversight and management of cashiers, service desk, helper clerks, and owner workers. Ensured that staff were exceeding customer service and satisfaction, trained to be a manager on duty in the absence of the Store Manager in the evenings. Opened, closed, and ran mid day shifts. Interviewed, wrote evaluations, ordered supplies for checkstands, oversaw cashiers, helper clerks, and owner worker program. Counted and balanced safe, setup tills, placed change order, assisted reconciling system and tills. Redesigned owner workers program to ensure that the groceries and service standards were trained to the Co-op's customer service standards. Cashiered and ran customer service desk daily to cover breaks and call outs.

Delivered independent living educational services for adults with disabilities; conducted research and provided recommended employment and volunteer opportunities within community. Supplied assistance to consumers with daily living activities including nutrition, meal planning, money management, budgeting, social skills, self-advocacy, mobility training, health, and safety.• Optimized training program by designing and implementing new instructional curriculum.

PRIDE Store Manager, opened and developed a company store for PRIDE Industries. They are an amazing company that "Creates jobs for People with Disabilities" Role was to manage all functions to run the store front operations to include; purchasing, billing, and reconciling daily. Trained staff with disabilities to work in the store and to do various tasks. Developed new product offerings for store and outside customers. Created and fulfilled company uniform programs. Developed an a company website for intra-company use and for external customers. Created and distributed a spring and fall catalog every year. Coordinated in-store, jobsite, and corporate functions. Built a store point of sale system. Balanced profit and loss statement, generated and provided all documents to and reports for auditing of the business. Provided excellent customer service to all vendors, customers, and clients. Successfully worked to gain contracts to run other company stores(example: California State Parks e-store) Met and exceeded all company goals and objectives.

Roles held during time with Ralph's/Albertsons (business was purchased in 1999 by Ralph's) Manager of Operations, Key Manager, Front End Manager, Scan Coordinator, Service Manager, Lobby Manager, Cashier, District New Hire Trainer, District Sexual Harassment Trainer for Ralphs. Hired, trained, supervised, scheduled, employee reviews, and provided progressive discipline for over 125 employees. Worked multiple locations and was a part of the grand opening team for setting up new locations and changing stores over to Ralph's branding. Ordered product, built and managed display planning, organized store and backrooms, oversaw inventory and receiving management. Mentored and trained many employees for future development in management roles. Responsible to meet and exceed plan numbers and to forecast sales for acceptable labor usage. Reconciled invoices and credits for payment. Responsible for the profit and loss statement review by location. Oversaw all department operations and ensured that all safety and security to include food safety was adhered to. Managed bookkeeping, made deposits, budgeted store funds, issued tills, cashiered, and controlled cash overages and shortages. Generating reports, point of sale changes and updates, set the weekly advertisement, running batch reports and price changes, assured pricing integrity storewide. Responsibilities included overall store conditions, maintenance, and cleanliness.