•On-boarded, managed, and trained the front desk and operations teams (four full-time employees, and one part-time JLL Engineer).•Conducted candidate interviews and performed background checks and verification.•Managed billing, vendor bids, and purchase orders for the facility.•Developed and maintained multi-year budgets and schedules for regular facility maintenance and improvements to ensure budget requirements were achieved.•Improved scheduling systems and facility usage metrics by 15% through the implementation of new processes.•Provided policy and procedure guidance to employees and management to ensure compliance and data integrity.

• Led front desk staff of three direct reports, resulting in a 90% satisfaction rate among guests.• Interacted with building management and coordination of facility vendor activity on campus. • Implemented and executed security procedures for our front desk check-in process.• Generate and maintain data and information for Entrepreneurship’s Key Performance Indicators (KPI) with CRM.• Coordinated year-round Entrepreneurship programs and events, resulting in a 25% increase in program attendance.

• Supervised, supported, and reviewed the time sheets, lesson plans, attendance, and delivery of lessons for five program leaders.• Implemented and developed academic and enrichment activities for 100 students in the ACES After School program, resulting in a 35% increase in student participation.• Attended meetings and staff development activities.• Maintained necessary records and files relating to the program and maintained a high level of ethical behavior and confidentiality of information about children resulting in a 95% satisfaction rate among parents.

• Instructed five Extended Care Teachers for the program and provided them with daily attendance records and tasks.• Produced and managed the yearly Extended Care Program budget.• Maintained the Extended Care facility to ensure maintenance and repairs were routinely performed.• Managed contracts with parents and outside vendors.• Developed after-school programming for 50-60 students in K-8th grade, resulting in a 25% increase in program attendance.• Organized and attend quarterly meetings with the administration and faculty to update the program’s progress.

• Assisted in the coordination of after school programming for 50-60 students in K-8th grade.• Instructed and supervised 25-30 students during class activities.• Provided tutoring support to students in the areas of English, Mathematics, and Social Studies.• Scheduled meetings for the Director of the program with faculty, administration, and parents.• Distributed billing to parents.

• Traveled locally as a student recruiter for the California State University, East Bay Campus.• Developed and presented information discussing the California State University system and admissions.• Served as a point of contact for prospective students via email and phone communication providing answers to questions regarding the admissions and application process. • Managed schedules for the five Enrollment Counselors.• Responsible for the distribution of acceptance letters and informational packets to incoming students.