Michelle Pacetti Email & Phone Number

- Leads backend development of operational procedures to empower cross-functional collaboration among departments through agile project management tools (Asana, Jira, Salesforce).- Defines and standardizes technical parameters for media-based measurement offerings.- Drive the evolution of measurement and platform offerings by advocating internal and external stakeholder feedback.- Manages product escalation processes to identify areas of opportunity and ensure streamlined delivery of client services.- Lead subject matter expert of Viant’s measurement and data product capabilities.

Huntington Beach, California, United States

- Restructured Salesforce CRM to increase data availability and streamline reporting through the implementation of new analytical software, such as R and Tableau. - Managed company database to ensure information integrity and convert data into actionable insights by predicting and modeling future outcomes through Salesforce dashboards and reporting. - Designed and implemented workflows to automate operations increasing productivity by 40%, enabling teams to maintain high-quality performance during increased demand for mortgages throughout COVID-19 Pandemic. - Managed vendor relationships and contracts to ensure service level agreements were met. Worked with outsourced vendors for consumer app design to bridge information systems with internal CRM.

- Analyzed Genius Bar metrics to provide solutions to performance gaps and provide performance feedback to individual team members.- Collaborated with Leadership in order to implement efficient workflows for processing a high volume of iPhone Battery repairs due to Apple discounting battery repairs. - Aligned expectations and repaired relationships with customers through troubleshooting or repairing all Apple and Beats products.- Implemented new operational process at store level to increase repair productivity on and off sales floor. - Mentored incoming employees on technical procedures and multitasking between facilitating appointments and supporting sales floor during peak foot traffic.

Newport Beach, Ca

- Supports Store Manager by executing specific components of the weekly schedule through analyzing daily, weekly, and monthly sales to prior year performance.- Drives sales growth through supporting all tasks related to recruiting, hiring, on boarding, training and engaging the talent in the store.- Executes all compliance and safety activities.- Reviews and audits current and terminated associate files to ensure compliance and insight on the execution.

Santa Ana, Ca

- Managed cash handling, bank accounts, and expenses - Coordinated location and events for business; managed social media profiles- Managed permits and other legal paperwork upon regulation- Maintained overall inventory to meet business needs

Costa Mesa, Ca

- Responsible for reviewing, analyzing, and organizing high volumes of evidentiary files.- Prepares formal arguments and witness examinations.- Assists in conducting background checks on clients and interviewed family members.

- Maintained office organization by consistently purging and filing patient paperwork. - Packaged and sends files to storage.- Retrieved and updates returning patient files