Michelle Peake is a Head of Group Services - Customer Resolution and Specialist Services at Southwark Council. She possess expertise in outsourcing, management, call centers, leadership, change management and 29 more skills. Colleagues describe her as "Michelle has been great to work with. In her role as Operations manager I find Michelle incredibly committed and driven to constantly promote not only a positive working climate for all her staff, but offering the best service possible for the customers. She is a true leader and I for one have benefited from her support and guidance in helping me to be a better manager. Her wealth of experience shines through. She is a real people person and always strive to constantly improve her… Show more" and "Michelle's ability to manage people in a rapidly changing environment was instrumental to the successful transfer of services from LB Hounslow into Liberata. Whilst operationally responsible for customer services, Michelle's holistic approach ensured that the end to end service was joined up and citizen focussed."