Overseeing the Customer Experience, Operations and Kitchen departments for school year outdoor education programs as well as traditional summer camp and adventure programs

Experienced in managing a small team of Customer Experience Specialists focusing on Summer Camp programs and Outdoor Education opportunities in a non-profit organization. Focusing on areas of email and social media marketing, the customer Experience Journey, and User Experience.

Manager of a large housekeeping staff at a series of luxury hotels. Focused on increasing Customer Satisfaction scores and improved google reviews, Strong focus on improving employee productivity and satisfaction, as well as retention.

Independently managing 4 Homeowners Associations (HOAs) comprising of 180 luxury residential Homes spanning over 800 acres located by Keystone Resort. Acting as representative and manager for the HOAs and coordinating all aspects of managing HOA business and property.

Assisted in Managing 3 Homeowners Associations comprising of 150 units as part of the VailResorts flagship for Property Management. Acting as the direct contact and liaison for homeowners and guests. Coordinating with all departments to ensure smooth operation of all aspects involved in Keystone Property Management.

Assisting all areas of Property Management with administrative tasks and acting as the main point of contact for homeowner questions and resources. Participating in the consolidation and public posting of all Homeowner Association information and maintaining HOA information compliance.

Leader in the financial and daily operations of a 100 seat restaurant and bar. Facilitating the purchase and sale of goods to a large local customer base ensuring return patrons with a focus on increasing year over year revenue, and reducing overhead costs.