Develop and manage lighting projects, products, and services. Continuously assess program needs, identifying problems, monitoring progress toward organizational and member goals, evaluating and making adjustments to improve programs. Customer Service – Flexible to manage multiple tasks. Work efficiently under pressure and with distractions. Demonstrate patience when interacting with associates and customers. Maintain a consistent record of over achievement through customer service commitment. Strategic Planning – Oversee and manage all aspects of the National Account customer Lighting Program. Develop, analyze, plan, implement and manage customer's projects as a comprehensive program, including project development support. Resource Management – Assist management in reviewing new or proposed company policies, procedures & guidelines for impact on Company practices. Identify procedural deficiencies, ineffective procedures, and weaknesses in the processing of transactions. Team Building – Responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of the company. Organized cross functional project teams to plan, develop, and implement products across multiple lines of business so as to increase synergy among business units. Specialties: Well developed analytical ability, sound judgment, discretion, thorough knowledge of the management principles and practices required to continuously analyze and determine the efficacy and appropriateness of customer programs, products, and services. Impeccable ethics and integrity, superb interpersonal and communications skills, acknowledged team building expert, passion for customer service, and a proven ability to manage diverse relationships.