Michelle Pinto Email & Phone Number

Pune, Mh, In

United States

Pune Area, India

As free lance Trainer and Facilitator, I conduct experiential workshops for participants in a number of behavioral skills.As a certified Master Trainer for DDI, I train and certify trainers to conduct DDI's leadership training modules. As a certified NLP trainer I conduct basic practitioners courses in the science of Neuro Linguistic Programming

Pune Area, India

In depth consulting with clients to identify training requirements and then suggesting solutions to assist organizations to achieve their goalsCreating complete training modules customized to clients requirementsCreating and facilitating Leadership and Individual Development programs Facilitation of Leadership and Behavioral skills training workshops for clients across all levels

Gurgaon

Conducted a Training Needs Analysis across the India operations Created and Facilitated leadership and behavioral skills workshops based on the results of the TNAFacilitated a competency mapping exercise for the organization at a Global level under the guidance of the Global head of Learning and DevelopmentInduction of new hires involved planning and implementation of on boarding of new hires over a 6 month period

Trained and certified ‘Coach’ for their Leadership Development ‘workouts’ These are short highly effective and experiential sessions to teach powerful messages on leadership

Pune Area, India

As a free lance facilitator I was associated with a number of organizations to run training workshops. Some of these are:Infosys :Trained and certified as ‘Master Trainer’ for the EduEgypt program. Trained trainers in Egypt on Facilitation Skills & various other behavioral and leadership programsSearch 4 Excellence :Conducted training sessions for clients of Search 4 ExcellenceConsulted with clients for their training requirements

Pune Area, India

Trained and Certified as a Facilitator for the DDI Leadership Development workshops. Conducted workshop in India and overseas Trained and Certified Administrator for DDI Targeted Selection programTrained and Certified Assessor for DDI Executive Development Centers

Pune Area, India

Responsible for all pre process training programs including Voice and Accent, and Customer ServiceEnsured all pre process and process training workshops went off smoothly Certifying and developing trainers for the training team Conducting evaluations of customer service executivesResponsible for conducting quality checks of customer service executives

Mumbai Area, India

Worked with clients to create customized training modules based on requirements that had been identified by the business. Conducted training workshops. Evaluated participants pre and post training. Evaluated effectiveness of training and made adjustments to the training programs accordingly.

London, United Kingdom; Mumbai / Delhi

I began my career as a Cabin Crew member for British Airways and was based in India. I was also involved in a number of promotional events with BA across the globe and assisted the sales team in a support role for a short duration. I was then selected to be a Customer Service Trainer for new entrant cabin crew and trained customer service across long haul and short haul flights at the training center in London.

Ba, Psychology

Activities and Societies: dramatics, sports.

Education record

Activities and Societies: House Captain, School plays, Declamation and Elocution, Social Service House Captain Dramatics Sports.