Michelle Pollock Email and Phone Number

Conducted extensive research into customers’ operations to understand customers’ goals and objectives. Leveraged UPS’s expertise in engineering, technology, finance, and supply chain design and consulted individually or alongside the UPS Sales organization to enhance customers’ businesses through fee-based and value-added solutions. Sold mid to large SMB scale projects and ensured proper implementation in addition to providing ongoing analysis of implemented projects, plans, and templates through statistics, outcomes, lessons learned, and post-implementation audits.

Generating profitable UPS revenue growth through the development of new business and retention of existing business within my assigned accounts. Manage high revenue accounts with a combined actual and potential revenue of $200,000 up to over a million dollars. Create and manage pricing agreements to ensure compliance. Analyze customer’s current supply chain needs to create appropriate solutions and promptly respond to customer’s requests

Developed relationships with multimillion- dollar strategic account customers and C-level influencers to identify new volume opportunities within those companies. Coordinated strategy sessions with the Enterprise Area Sales Manager and networked with decision makers to uncover additional sources of revenue. Coordinated contract implementations and introduced technology solutions that enhanced customer’s business model and secured existing business.

Successfully leveraged strategic referral networks, marketing, customer lists, cold calling and other sources to generate new business and close leads. Created and fostered business relationships to drive sales. Initiated, created and negotiated pricing agreements.

Educated customers on UPS’s service channels to expedite problem resolution and reviewed customer shipping practices to ensure contractual compliance. Provided compelling value proposals to potential and existing customers to win new business. Initiated, created and negotiated pricing agreements.

Licensed Life Insurance and Property & Casualty Insurance Agent. Provided optimum service to policyholders with an emphasis on family insurance reviews. Exceeded Life Insurance and P&C sales projections by 40%. Strategically and effectively marketed my insurance products advantageously to successfully grow the client base. Provided an extensive review of client needs to ensure customer satisfaction and retention

Licensed Life Insurance and Property & Casualty Insurance Agent. Provided optimum service to policyholders with an emphasis on family insurance reviews. Exceeded Life Insurance and P&C sales goals and received Outstanding Life Insurance Sales Awards in 2007 & 2008.

Investigated auto accidents to determine coverage and liability. Promptly settled and negotiated auto claims with clients and attorneys including bodily injury, theft and fire claims. Conducted scene investigations and obtained recorded statement evidence while preparing files for litigation, subrogation and arbitration.