Michelle Pond Email & Phone Number

• Successfully implemented SAP Learning Hub, edition for SAP Preferred Success, providing customers with an exclusive platform for collaboration, webinar registration, targeted content consumption, and receiving important announcements to ensure the optimal maintenance of their solution.• Take ownership of developing and maintaining SAP brand-compliant templates, ensuring that all content created for SAP Preferred Success adheres to the necessary guidelines, includes appropriate… Show more • Successfully implemented SAP Learning Hub, edition for SAP Preferred Success, providing customers with an exclusive platform for collaboration, webinar registration, targeted content consumption, and receiving important announcements to ensure the optimal maintenance of their solution.• Take ownership of developing and maintaining SAP brand-compliant templates, ensuring that all content created for SAP Preferred Success adheres to the necessary guidelines, includes appropriate disclaimers, and incorporates relevant logos.• Gather and analyze data from multiple sources to generate regular reports that enable leadership to gain valuable insights. Utilize visualizations, analysis techniques, and accurate forecasting to facilitate effective decision-making. Show less

• Conducted and facilitated engaging customer-facing webinars, effectively boosting engagement with SAP SuccessFactors Learning and showcasing new features and best practices.• Developed and curated exclusive content to supplement standard free training materials, providing customers with comprehensive knowledge of specific features and enabling them to maximize their use of the software.• Collaborated directly with customers in one-on-one sessions to fully understand their challenges… Show more • Conducted and facilitated engaging customer-facing webinars, effectively boosting engagement with SAP SuccessFactors Learning and showcasing new features and best practices.• Developed and curated exclusive content to supplement standard free training materials, providing customers with comprehensive knowledge of specific features and enabling them to maximize their use of the software.• Collaborated directly with customers in one-on-one sessions to fully understand their challenges, address questions, and determine system requirements. Delivered personalized guidance and recommendations for optimizing their experience. • Conducted targeted success checks, meticulously reviewing configuration settings, identifying potential shelfware, and highlighting key features that could significantly enhance software adoption and utilization.• Partnered with senior management to formulate strategic plans and establish department-wide content goals. Leveraged previous achievements and projected growth to effectively plan for future needs and investments.• Successfully enabled customers and internal stakeholders on crucial initiatives and software deprecations, effectively enhancing knowledge and mitigating risk of adverse impacts. Show less

• Supported large enterprise Preferred Success customers in regard to adoption, release readiness, cycle planning, incident management, proactive communication and consultative system advice to ensure their success• Assisting customers with escalations, small configuration changes, and ensuring customers stay productive with outstanding issues and upcoming needs• Develop and present customer facing presentations including support and adoption metrics, annual service reviews, quarterly… Show more • Supported large enterprise Preferred Success customers in regard to adoption, release readiness, cycle planning, incident management, proactive communication and consultative system advice to ensure their success• Assisting customers with escalations, small configuration changes, and ensuring customers stay productive with outstanding issues and upcoming needs• Develop and present customer facing presentations including support and adoption metrics, annual service reviews, quarterly release reviews, and other topics to communicate changes and new offerings• Completed certification for SAP SuccessFactors Learning, Performance and Goals Academy Show less

2012 Parthenon Annual Award - work excellence2011 HR Driving Workforce Excellence Award – recognized for partnership, execution and driving results• Functional business lead and ongoing administrator for SAP SuccessFactors Learning LMS cloud implementation which included data migration from previous LMS and many process improvements.• Partner with key leaders to build training maps for employees in the LMS identifying course requirements including curricula, courses, classroom… Show more 2012 Parthenon Annual Award - work excellence2011 HR Driving Workforce Excellence Award – recognized for partnership, execution and driving results• Functional business lead and ongoing administrator for SAP SuccessFactors Learning LMS cloud implementation which included data migration from previous LMS and many process improvements.• Partner with key leaders to build training maps for employees in the LMS identifying course requirements including curricula, courses, classroom, webinars, eLearning’s, documents, AICC, SCORM, assessments, surveys, and reports. • 5 years of System Administrator experience for Success Factors modules including performance reviews, creating/maintaining job specific goals, career development goals and succession planning• Achieved certification on LMS administration and Plateau Report Designer to customize reports using Sequel.• Effectively collaborate with stakeholders to ensure decision making and best practices are maintained in the all aspects of the systems.• Responsible to create system logic and launch all trainings companywide to 15,000 employees• Manage and maintain eLearning’s including testing, troubleshooting and ensuring completion.• Create and facilitate LMS and Performance Management training for the entire organization. Show less

2010 Organizational Development Department Pillar Award – achieving results within the team• Implemented Success Factors Performance Management, Goal Management, Career Development Plan, and Succession Management modules to ensure all employees were receiving yearly goals, quality performance reviews and development. • Recommended best practices to leaders, created form templates based on business requirements, developed system security, mastered the admin tools of the system… Show more 2010 Organizational Development Department Pillar Award – achieving results within the team• Implemented Success Factors Performance Management, Goal Management, Career Development Plan, and Succession Management modules to ensure all employees were receiving yearly goals, quality performance reviews and development. • Recommended best practices to leaders, created form templates based on business requirements, developed system security, mastered the admin tools of the system, developed reports, launched yearly forms, achieved over a 95% completion rate. • Oracle PeopleSoft Enterprise Learning Management System – lead the implementation partnered with IT to define business requirements, designed system logic, performed UAT testing and created custom reports. Lead system administrator for 3 years maintaining all company training records, learning compliance and admin security. Show less

• Responsible for training coordination of classroom and webinar courses including booking meeting space, travel arrangements, catering, supplies, and training documentation• Coordinated multiple company-wide classroom rollouts for more than 10,000 employees • Built SharePoint sites for many training initiatives and developed a SharePoint solution to track self-registration and attendance prior to an LMS• Created insightful monthly reports using excel formulas to track number of… Show more • Responsible for training coordination of classroom and webinar courses including booking meeting space, travel arrangements, catering, supplies, and training documentation• Coordinated multiple company-wide classroom rollouts for more than 10,000 employees • Built SharePoint sites for many training initiatives and developed a SharePoint solution to track self-registration and attendance prior to an LMS• Created insightful monthly reports using excel formulas to track number of training courses, participant hours and compared expenditures to the budget to reflect the companies training productivity Show less