• Gather and analysis stakeholder’s business requirements for software applications• Translated stockholder and business requirements into technical specifications for developers in the form of tickets• Understand and applied phases of software development and models to support in-house application development • Conducted testing and create test cases including functional, regression and user acceptance • Utilized JIRA/Helix to track and document software issues and feature requests from end-users• Troubleshoot and resolved software issues through careful documented testing to maximize return on investment (ROI) for IT initiatives

• Converted unstructured data to structured data and transfer processed data between systems• Performed data management services (e.g. loading data into SQL database, running search queries, exporting data with requirement formats)• Tracked incoming and outgoing data and project deliverables for each case • Generated and analyzed processing reports; review exceptions to ensure final product quality• Allocated time to manage tight deadlines while maintaining quality control checks

• Provide technical and general user support for litigation support software, and imaging and printing• Perform software administration using Concordance, LiveNote, LotusNote, and other applications• Develop and apply quality assurance checks; Load data and image files from vendors into litigation support application• Manage native file conversion and production in both TIFF and native format• Create, maintain, and troubleshoot litigation databases and imaging projects• Prepare attorneys for travel by transferring data from the network onto laptops and external devices• Maintain data tracking log for data• Recommend best practices for e-discovery and litigation support