Dynamic and detail-oriented professional with over 2 years of virtual assistant experience and 6 years in the BPO industry, specializing in customer service. Proven track record in managing appointments, data entry, and outreach initiatives. Adept at handling diverse tasks such as patient scheduling, influencer engagement, and automation support. Passionate about leveraging strong organizational skills and customer service expertise to enhance operational efficiency and client satisfaction
Patient Acquisition
View- Website:
- thesilverspear.com/track-record
- Employees:
- 1
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Virtual AssistantPatient AcquisitionPili, Bicol, Ph
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Virtual AssistantPatient Acquisition Nov 2023 - PresentManaged influencer outreach on IG and TikTok, ensuring effective engagement. Handled follower interactions, including comments and messages, to maintain a positive online presence. Performed data entry tasks, efficiently managing information in spreadsheets and databases. Supported automation efforts with basic knowledge in A2P Registration and Zapier, assisting automation experts in streamlining processes. -
Appointment SetterNo Gaps Dental Mar 2022 - Nov 2023Coordinated patient appointments for various dental services, including routine hygiene visits, implants, orthodontics, and cosmetic treatments. Managed appointment scheduling for patients identified through internal sources and marketing efforts. Handled incoming calls for appointment bookings, ancellations, and rescheduling. -
Lead Generation SpecialistLegacy Rebuild Properties Llc Sep 2021 - Mar 2023Handled lead management and realtor interactions, coordinating appointments for clients. Conducted outbound calls to realtors and sent text blasts to potential leads, arranging meetings for home buying or selling. Collected and evaluated sales opportunities, ensuring effective client engagement and follow-up. -
Customer Care Specialist/ Sales RepresentativeProbe Cx Nov 2016 - Sep 2021Naga, Bicol Region, PhilippinesAddressed flight inquiries, managed booking modifications, and resolved complex customer complaints. Provided clear information on policies and procedures, ensuring efficient service and customer satisfaction. -
Real Time AnalystProbe Cx Sep 2020 - Apr 2021Naga, Bicol Region, PhilippinesMonitored call volumes and queues, collaborated with operations to optimize service levels, and managed real-time reporting on agent attendance and adherence. Generated daily end-of-day reports to maintain performance standards and ensure efficient operations.
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Customer Care SpecialistIqor Mar 2017 - Jun 2017Addressed inquiries, resolved complaints, and provided advanced support for products and services. Assisted with communication issues, ensuring efficient and effective customer interactions. -
Customer Care SpecialistConcentrix Limited Company Nov 2013 - Sep 2014Naga, Bicol Region, PhilippinesHandled order taking for Canadian mall accounts, pitched sales, tracked and resolved missing items, and performed outbound calls to update customers on their orders.
Michelle Protacio Education Details
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Camarines Sur Institute Of Fisheries And Marine Sciences (Tesda)Hospitality Administration/Management -
L'Altra Montesorri School Inc.High School Diploma
Frequently Asked Questions about Michelle Protacio
What company does Michelle Protacio work for?
Michelle Protacio works for Patient Acquisition
What is Michelle Protacio's role at the current company?
Michelle Protacio's current role is Virtual Assistant.
What schools did Michelle Protacio attend?
Michelle Protacio attended Camarines Sur Institute Of Fisheries And Marine Sciences (Tesda), L'altra Montesorri School Inc..
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Maria Michelle Protacio
Senior Guest Relations Officer | Bachelor Of Arts In CommunicationMetro Manila
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