Authored a comprehensive training manual for the land management software division at SaaS company serving over 2,000 clients in the oil, gas, and renewable energy industry. Collaborated with Customer Service Manager of the Land Management Department to ensure accuracy and clarity of documentation. Delivered clear and concise technical writing to facilitate user understanding and enhance customer training programs.

Management of vendor invoices, utilities, c-suite expenses, and other payables averaging $1.3 million per month for 10 regional locations across 4 states for growing family-owned gas equipment supplier.Implemented and promoted use of electronic payment methods, significantly reducing paper check dependency, and reducing vendor settlement time from 30+ days overdue to on-time payments within terms. Enhanced vendor relationships by providing timely payments, improving their trust, and… Show more Management of vendor invoices, utilities, c-suite expenses, and other payables averaging $1.3 million per month for 10 regional locations across 4 states for growing family-owned gas equipment supplier.Implemented and promoted use of electronic payment methods, significantly reducing paper check dependency, and reducing vendor settlement time from 30+ days overdue to on-time payments within terms. Enhanced vendor relationships by providing timely payments, improving their trust, and reducing late payment queries leading to more favorable credit terms and negotiations. Show less

Investigated 6+ new non-injury motor vehicle accident claims daily while managing total claim assignments bringing swift closure with excellent customer satisfaction. Analyzed all available evidence and reviewed policy coverages, ensuring accurate, fair liability determination to all involved parties, mitigating company risk with undo indemnification. Achieved insurance adjuster license in multiple states, expanding operational reach within the Midwest.

Executed accurate and efficient accounts receivable patient, commercial, and government payer payments of $400K+ per month for newly established multi-clinician Rural Health Clinic division of company. Researched and audited accounting statements to resolve discrepancies with patient accounts and payer payments locating missing revenue for company and increasing patient satisfaction. Developed and trained interdepartmental management and teams on new Standard Operating Procedures for RHC… Show more Executed accurate and efficient accounts receivable patient, commercial, and government payer payments of $400K+ per month for newly established multi-clinician Rural Health Clinic division of company. Researched and audited accounting statements to resolve discrepancies with patient accounts and payer payments locating missing revenue for company and increasing patient satisfaction. Developed and trained interdepartmental management and teams on new Standard Operating Procedures for RHC division aligning with company goals and guidelines. Show less

Supervised Payment Posting Department with international team responsible for accurate and efficient accounts receivable patient, commercial, and government payer payments of $8.4+ million annual revenue for virtual mental health practice. Audited and researched accounting reports and monitored 120+ clinician contracts to maintain payroll accuracy and resolve payment discrepancies with timeliness and efficiency improving clinician retention and revenue stream for company. Developed and… Show more Supervised Payment Posting Department with international team responsible for accurate and efficient accounts receivable patient, commercial, and government payer payments of $8.4+ million annual revenue for virtual mental health practice. Audited and researched accounting reports and monitored 120+ clinician contracts to maintain payroll accuracy and resolve payment discrepancies with timeliness and efficiency improving clinician retention and revenue stream for company. Developed and implemented Posting Department Policies, SOPs, and training and development program providing all interviewing, training of new-hires, and on-going support of team members. Show less

Executed accurate and efficient accounts receivable payments from assigned commercial and government payers managing $200K+ monthly revenue. Processed reported revenue into propriety software system managing contracted rates for 120+ clinicians increasing provider satisfaction. Developed and facilitated new training materials for new hires and on-going support of the posting department team including manuals and demonstration videos improving comprehension and efficiency of team processes.

Executed accurate and efficient accounts receivable patient, commercial, and government payer payments of $350K+ monthly for 10 independent physician practices and Rural Health Clinics across Kentucky and Tennessee. Audited and researched accounting reports to resolve discrepancies with patient accounts and payer payments locating missing revenue and identifying changes in payer trends to proactively address billing issues resulting in time and revenue saved for company. Developed and… Show more Executed accurate and efficient accounts receivable patient, commercial, and government payer payments of $350K+ monthly for 10 independent physician practices and Rural Health Clinics across Kentucky and Tennessee. Audited and researched accounting reports to resolve discrepancies with patient accounts and payer payments locating missing revenue and identifying changes in payer trends to proactively address billing issues resulting in time and revenue saved for company. Developed and implemented Posting Department SOPs and training and development program increasing communication and collaboration across Revenue Department Team and management. Show less

Performed safe collection of specimens via venipuncture and other specialized collections for medical laboratory testing for 240+ bed hospital ensuring accurate test results and improved patient care. Effective communication with laboratory staff and other healthcare professionals improving daily workflow efficiency and reducing unnecessary venipunctures for patients. Developed comprehensive training program for new phlebotomists reducing training time and boosting new-hire confidence in… Show more Performed safe collection of specimens via venipuncture and other specialized collections for medical laboratory testing for 240+ bed hospital ensuring accurate test results and improved patient care. Effective communication with laboratory staff and other healthcare professionals improving daily workflow efficiency and reducing unnecessary venipunctures for patients. Developed comprehensive training program for new phlebotomists reducing training time and boosting new-hire confidence in skills translating into better patient experience. Show less

Managed relationship between hundreds of customers and local convenience store. Communicated with customers to address specific needs. Managed financial transactions, organized inventory, and planned order of supplies.

Educated general and inclusion classes of approximately 120 students. Collected and analyzed data on student progress. Designed curriculum aligning with state standards. Coordinated Parent-Teacher conferences, IEP (Special Education) meetings, and PLC (Professional Learning Community) meetings with administrators, colleagues, and parents. Collaborated with special education teacher on instruction delivery and design. Utilized technology including PowerTeacher, Smartboard, and Powerpoint… Show more Educated general and inclusion classes of approximately 120 students. Collected and analyzed data on student progress. Designed curriculum aligning with state standards. Coordinated Parent-Teacher conferences, IEP (Special Education) meetings, and PLC (Professional Learning Community) meetings with administrators, colleagues, and parents. Collaborated with special education teacher on instruction delivery and design. Utilized technology including PowerTeacher, Smartboard, and Powerpoint. Implemented Marzano Teacher Evaluation and Effectiveness training. Show less

Educated general and inclusion classes of approximately 90 students. Collected and analyzed data on student progress with student improvement of average 12% post instruction. Collaborated with coordinating teacher on new curriculum design of Reading course. Participated in Parent-Teacher conferences, IEP (Special Education) meetings, and Educator Team meetings. Collaborated with Special Education co-teacher. Consistently earned exemplary scores on evaluations from cooperating teacher and… Show more Educated general and inclusion classes of approximately 90 students. Collected and analyzed data on student progress with student improvement of average 12% post instruction. Collaborated with coordinating teacher on new curriculum design of Reading course. Participated in Parent-Teacher conferences, IEP (Special Education) meetings, and Educator Team meetings. Collaborated with Special Education co-teacher. Consistently earned exemplary scores on evaluations from cooperating teacher and university supervisor. Identified weak student writing skills and subsequently designed and implemented weekly journal writing curriculum which cooperating teacher reported good student improvement post internship ending. Show less