Managing all aspects of Finance - Payroll, NHS Pension submissions including SP55's, Xero accounting, PCSE - GPP Statements, FP34 submissions.Improving workflow and systems, streamlining processes to create efficiency, and reduce costs.

System One experience in NHS Healthchecks, GP2G Transfers, CQRS & Reporting, e-referral system/RFS Service, GPR reports and SAR requests. Coding clinical correspondence.Dealing with Firearms Protocol and also facilitator for Learning Disability, Safeguarding and Frailty Meetings.

Based at Flogas Britain Limited HQ managing a team of internal Account Managers. Focussed on the retention and growth of Flogas commercial customer base including account management for National Accounts and Cylinders.Key Responsibilities:Leadership to Desk Based Account Managers, ensuring effective development and performance management.Management and support that requires interaction with senior managers of the business.Meet or exceed key metrics for orders, sales, revenue, profitability, market share and account retention.Own departments growth strategy identifying emerging opportunities and capabilities critical for success.Co-ordinate relationships and interfaces with Commercial Operations, Marketing, Product management functions.Establish and maintain influencing relationships at all levels of internal and external customers and prospects.Producing key reports to identify gaps in the market and analyse performance.

• Leading the organisation reporting directly to the Head of Operations, with multiple of layers of management below. Managing the day to day activities of the business by setting direction and objectives in line with the business strategy, setting goals and managing communication throughout the department.• Working as part of the business’s strategic planning process my responsibilities involved roll out to the organisation creating direction for the managers and for their teams alongside effective communication as well as follow up.• Setting clear objectives for the department, with Key Performance Indicators for team and individuals with Development Plans in order to achieve goals, whilst filtering information and supporting managers, team leaders and staff to enable them to do their job.• Identify and overcome barriers to fast product development, taking action to remove as quickly as possible.• Implement and adhere to Financial Conduct Authority rules, guidelines and advisory procedures, delivering high service levels and focussing on client outcome with mandatory• Carry out annual performance appraisal, one to ones, addressing performance and concerns along with capability and disciplinary and appeals procedures.• Working closely with Compliance and quality assurance ensuring that all regulatory requirements are fulfilled for an advice and call centre department.• Ensuring TCF is embedded into the client journey.• Performance Management through KPI’s and a Training & Competency framework.• Implementing bonus scheme and managing salary reviews.• Strategic Planning – looking at re-engineering processes and restructuring workforce.• Implementation of Quality Assurance, Compliance and Data Protection framework.• One to Ones, appraisals, disciplinary and Appeals.• Meeting regulatory requirements for the Financial Conduct Authority.• Presentations• Client Journey and Customer outcome through best advice.• Risk Management

• Responsible for planning the aims, objectives and priorities of staff work area (and communicating this to their team and to colleagues as appropriate). Applying training and competency framework with use of Development plans and personal mentoring and support to Team Leaders, whilst dealing with underperformers.• Responsible for deploying the resources within my control, ensuring that the department was fully staffed, working to targets providing structure, direction and purpose to the teams.• Regular scheduled one-to-one meetings with each team leader (4) to discuss activities, priorities, progress and problems setting aside regular scheduled time for discussion of longer-term objectives.• Follow up performance meetings for all new starters, managing performance through development plans, training and support. Conducting annual appraisals, one to one meetings and disciplinary.• Managing up to 40 staff members placed in four teams, looking at operational costs and providing technical expertise on company bespoke client management system.• Allocating work and rotas, dealing with customers, complaints and quality assurance.• Using MI to provide department performance against business balance score card.

• Providing a phone service to customers, advising help and support specialising in dealing with clients in debt offering debt solutions.• Treating customers fairly focussing on client outcome, working on budgets, personal details, and setting up payment plans.• Working to deadlines and managing my own diary.• Compassionate to each client situation, working with them in a positive way to help them make food forward strides. Non-judgemental with empathy.• Problem solving finding solutions to client problems – critical thinking and finding solutions.• Working in a team environment as well as using my own initiative, with ownership of case load.

• Answering inquiries by clarifying desired information; researching, locating and providing information.• Resolving problems by clarifying issues, exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.• Establishing debt issues, advising and prioritising payments.• Taking payments and processing through the system.