Michelle Rivers's Location
United States, United States
Michelle Rivers's Contact Details
Michelle Rivers work email
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Michelle Rivers personal email
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Michelle Rivers phone numbers
About Michelle Rivers
Key Strengths:• 3+ years of Agile (Sprints, Kanban) and 20 years of waterfall change management methodology experience• Accustomed to working on multiple simultaneous project and business priorities in a highly cross functional environment• Strong oral and written communications and meeting facilitation skills including working with offshore partners• Total ownership of design and delivery of my work, from user story drafting through testing and implementation• Six Sigma Green Belt with DFSS and proficient in Microsoft Office Suite (SharePoint, Visio, Word, Excel and PowerPoint)• 8+ years working in all areas of intranet web site administration (Flagscape™) from page design through publishing I enjoy roles where I make a difference for my business partners and end users by understanding their people, process, technology and reporting needs in order to deliver solutions that optimize their evolving priorities.
Michelle Rivers's Current Company Details
Career Break
Enjoying full retirement with my family and friends
Michelle Rivers Work Experience Details
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RetirementCareer Break Apr 2022 - Present
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Scrum Master And Product OwnerBank Of America Jul 2018 - Apr 2022Charlotte, Nc, UsIn our Marketing Technology area, I lead the maintenance of content on 18,000+ iPads used in all U.S. Financial Centers to present Consumer, Small Business Merrill Lynch and Mobile Banking products and services. -
Business AnalystAccruepartners Mar 2017 - Jun 2018Charlotte, Nc, UsAct as a liaison among business and IT stakeholders in order to understand and document data needs. Accurately translate stakeholders business data needs into requirements in an Agile environment.• Ensure delivery of expected business results with clear, concise documentation on the benefits of changing data • Validate that the proposed/designed solution and testing approach delivers expected outcomes• Manage changes in partners, process and technology through careful listening, communication and coordination• Achieve consensus on scope changes in an atmosphere of rapidly changing priorities -
Business AnalystAmwins Group, Inc. Feb 2015 - Mar 2017Charlotte, North Carolina, UsLiaison between the business and development teams to understand their needs and supporting processes. Help communicate the product strategy to ensure projects and enhancements execute their vision. Document business requirements through user stories, use cases, business rules, process flows, wireframes, prototypes and user interface requirements. Organize high-level business requirements into Sprint-ready user stories. Work closely with Product Managers to prioritize the product backlog of user stories. • Supporting Insurance Brokerage, Shared Services, Information Systems and Infrastructure Teams• Reduced exposure to cyber security vulnerabilities on web sites and servers by over 50% in 6 months to comply with Payment Card Industry (PCI) Data Security Standards (DSS) -
Program Mgmt. Office Consultant - Finance Change Mgmt. TechnologyBank Of America Apr 2014 - Feb 2015Charlotte, Nc, UsSupported Program Management functions across a variety of large efforts within the Finance Change Management & Technology (FCMT) PMO organization. Partnered with senior level leadership across multiple teams to implement program level change and governance activities. Utilized Enterprise Change Management Processes & Procedures.• Orchestrated Program Planning and Governance compliance with the Global Risk, Investments & Treasury Technology teams through a central document repository and Program Dashboard• Helped maintain the Financial Services Roadmap by conducting program & project assessments, analyzing metric data and delivering cross-organizational performance reporting • Ensured Change & Release Standards adherence through the support and ownership of FCMT Release Standards and Playbook procedures• Implemented enhancements to project execution across the organization
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Intranet Training Manager - User Experience & Employee Enablement TechnologyBank Of America Feb 2010 - Nov 2013Charlotte, Nc, UsManaged development and delivery of intranet (Flagscape™) Web site training for all Administrators and initiatives.• Supported 200+ Administrators and 50+ Web sites across 4 customized variations of the platform• Improved program efficiency by transitioning training guides to SharePoint and presentations to virtual meetings giving trainees quick access to current guides and minimizing class time• Participated in User Experience, System Integration and User Acceptance Testing • Coordinated with business leaders, IT stakeholders and communication partners to implement and support Web site enhancements
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Business/Systems Integration Consultant - Intranet Search & Portal Management TechnologyBank Of America Aug 2005 - Feb 2010Charlotte, Nc, UsDesigned, built and launched intranet (Flagscape™) Web sites to execute both the Corporate Communications and Global Diversity & Inclusion intranet strategies. Planned Web site projects with business and IT stakeholders through business and functional requirements, content analysis, Site Administrator workflow updates, User Acceptance Testing and production support. • Managed 20 Web site launches in 2007-08 including some of the largest in Flagscape™ as well as merger-related intranet Web site launches • Implemented a consolidated project portfolio reporting process for 200+ requests in 2006 • Designed, launched and maintained Global Diversity & Inclusion and 7 Employee Affinity Groups Web sites for 3 years• Developed a Web site launch checklist to ensure flawless execution
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Business/Systems Integration Consultant - Corporate Business Staff Technology GroupBank Of America Apr 2004 - Aug 2005Charlotte, Nc, UsCoordinated with business and IT partners to deliver strategic business solutions. Managed multiple projects in cross functional teams.• Delivered project plans, business requirements, current and target state process models, Critical to Quality (CTQ) measures, process performance measures and reporting requirements• Assisted in System Integration and User Acceptance Testing which helped with development of training and communications• Coordinated with users and stakeholders to communicate the impact of business process and/or technology changes on their roles, products and services
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Change Consultant - Global Wealth & Investment Management TechnologyBank Of America May 2002 - Mar 2004Charlotte, Nc, UsLed business requirement and process analysis for initiatives. Enabled execution of business goals by negotiating agreement and understanding between IT and business stakeholders and legal, compliance, marketing and communications partners.• Established an asset allocation and financial planning tool that enables 6,700 financial advisors to offer comprehensive financial planning solutions with 25% faster customer report generation • Promoted to Vice President
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Senior Change Analyst - Global Wealth & Investment Management TechnologyBank Of America Jul 2000 - Apr 2002Charlotte, Nc, UsLed the documentation of business requirements and current/target process mapping to standardize and streamline Investment Advisors’ quarterly performance reporting documents.• Improved the ability of over 1,000 institutional investment advisors to deliver institutional investment client portfolio reviews through a new nationwide standardized and automated reporting • Coordinated associate communications and issue resolution throughout User Acceptance Testing
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Business Analyst - Global Wealth & Investment Management TechnologyBank Of America Jun 1999 - Jun 2000Charlotte, Nc, UsDocumented business needs of Discount Brokerage and Premier Banking senior managers and coordinated the translation of these needs into technology solutions for Financial Advisors.• Re-engineered the sales incentives for Premier Banking employees in western US regions to better align with other regions and support mutual funds and annuities sales through consistent performance measurement and improved training
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Client Services Team Manager - Treasury Management Relationship Support DepartmentBank Of America Feb 1997 - Jun 1999Charlotte, Nc, UsManaged and directed a team of 10-15 service associates in support of the Treasury Management needs of large corporate clients. Hired employees, implemented process improvements and managed merger-related change.• Managed rapidly changing client and sales team needs resulting from 4 mergers in 3 years• Promoted to Assistant Vice President
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Project Analyst - Treasury Management Product DeliveryBank Of America May 1994 - Feb 1997Charlotte, Nc, UsDelivered Corporate Treasury Management system consolidation projects to the Global Client Services call center.• Managed a team of 5-7 employees through the migration of all treasury management products and services of 1,000+ large corporate clients (10,000+ DDAs) to the new interstate banking platform• Helped implement a process to generate $100 K/yr in fee income and reduce manual work
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Team Leader – Treasury Management Relationship Support DepartmentBank Of America Apr 1992 - Apr 1994Charlotte, Nc, UsSupported Senior Treasury Manager’s portfolio generating $3 million in annual revenue from large corporate clients by acting as a liaison to the operations areas to resolve service issues for all Treasury Management products and services.• Revitalized corporate relationships resulting in retention of over $100,000 in annual revenue• Standardized procedures nationwide for more efficient and effective customer support
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Office Operations Manager - National Market DivisionBank Of America Jun 1990 - Mar 1992Charlotte, Nc, UsPlanned, organized, and facilitated the flow of sales and relationship management reports of 5 corporate lending officers and completed lending and treasury management related client service requests. • Provided client communication and loan consolidation support related to two mergers
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Assistant Banking Center Manager Iii - Glebe Road Banking CenterBank Of America Mar 1989 - May 1990Charlotte, Nc, UsManaged Banking Center staff of 10 to provide superior service to customers representing $50 million in deposits.• Coordinated teller staffing, customer service, business development and employee development • Performed audits and monitored operations for compliance with safety and security procedures
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Retail Banking Management Training Program - Consumer BankingBank Of America Feb 1988 - Mar 1989Charlotte, Nc, UsCompleted management training to develop skills in banking center management, operations and customer service for future leadership positions.• Selected for a class of 28 from a nationwide candidate pool of 2,000 for a 12 month management training program designed to develop associates for future management positions
Michelle Rivers Skills
Business Analysis
Project Management
Leadership
Process Improvement
Business Process Improvement
Visio
Banking
Risk Management
Sdlc
Enterprise Software
Six Sigma
Web Content Management
Employee Training
User Acceptance Testing
Communication
Training Delivery
Retail Banking
Technology Integration
User Experience Design
Diversity Training
System Integration Testing
Call Center Administration
Treasury Management
Branch Banking
Management
Program Management
Integration
Project Management Office
Change Management
Cross Functional Team Leadership
Agile And Waterfall Methodologies
Software Development Life Cycle
Sharepoint
Financial Services
Requirements Analysis
Microsoft Office
Writing
Technical Documentation
Microsoft Excel
Project Planning
Customer Service
Michelle Rivers Education Details
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Vanderbilt UniversityEconomics & English (Double Major) -
University Of North Carolina At CharlotteMasters Of Business Administration
Frequently Asked Questions about Michelle Rivers
What company does Michelle Rivers work for?
Michelle Rivers works for Career Break
What is Michelle Rivers's role at the current company?
Michelle Rivers's current role is Enjoying full retirement with my family and friends.
What is Michelle Rivers's email address?
Michelle Rivers's email address is mr****@****.rr.com
What is Michelle Rivers's direct phone number?
Michelle Rivers's direct phone number is +170474*****
What schools did Michelle Rivers attend?
Michelle Rivers attended Vanderbilt University, University Of North Carolina At Charlotte.
What are some of Michelle Rivers's interests?
Michelle Rivers has interest in Wild Bird Feeding And Watching, Environment, Physical Fitness, Photography, Landscaping, Poverty Alleviation, Animal Welfare, Decorating And Organizing, Health.
What skills is Michelle Rivers known for?
Michelle Rivers has skills like Business Analysis, Project Management, Leadership, Process Improvement, Business Process Improvement, Visio, Banking, Risk Management, Sdlc, Enterprise Software, Six Sigma, Web Content Management.
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