Michelle Robertson Email and Phone Number

As Head of Central Operations, I am responsible for the strategic direction and leadership of the business area to work towards achieving service excellence through the people and processes, whilst ensuring development of service deliverables in line with business goals. This enables me to drive all of our service areas and the professional and dedicated team members to be well-positioned to thrive in the business as usual and future focus operational enablement services in our business landscape. This includes:• People Leadership of business area workforce (c. FTE 70)• Oversight control and management of key supplier contracts and all budgeting cycle planning• Creation and direction of vision strategy and providing development guidance to the functional area leads, aligning people to the objectives and purpose of the function. • Strategic Business Solutions Board Member, in addition to membership support of key business boards and committees contributing to effective business management decision-making• Oversight management of continuous improvement standards in all hub division deliverables, driving value and efficiencies in best practice, with an emphasis on enhancing value add to the business service offering or ways of working, and meeting the future needs of the business as it evolves through organic and planned transformation and growth. My ability to lead and innovate in the face of change is essential to the success of my role and my team members in order to maintain effective quality service delivered at pace and on budget to the business.

The role broadly covers management responsibility of: health, safety and security, property and space planning, soft and hard facilities, the secretarial support team, corporate social investment (CSI), and contract management and procurement activity. Working closely with the local partners and my secretarial and operations teams, to ensure the offices run smoothly and efficiently within a safe, harmonious environment and central projects that enhance the efficiency of firm-wide business support activities. Additionally, I have restructured and taken management of our CSI, helping to increase our in-house fundraising from £16k to £24k in the last year and creating charitable and sustainability initiatives to improve the lives of others and our local office social environments by successfully utilising our £120k budget. Other achievements include creating and delivering a motivating and engaging session based roadshow for c50 employees within our secretarial and operations teams, to aid improvements in morale, behaviour and engagement in all support service changes.I am currently co-managing capital projects of relocations, design and fit out projects and, including furniture and storage procurement.

Responsible for overseeing and managing the company's activities and employees, keeping staff focused and motivated to achieve maximum productivity and profitability. My key responsibilities included:· Recruitment and management of account and administration employees.· Supervising Company and Management financials, accountants and bookkeeping. · Department re-structuring including organising the retraining of staff, employee engagement and co-ordination including all HR issues. Also, streamlining of business and redundancies. · Monitoring of freelance and supplier contract agreements and confidentiality disclosure documents. · Project management & budgeting of five office relocations. Advertising and management of sub-tenants. · Managing insurance contract negotiations and liaising with brokers, lease negotiation for review and non-domestic rate appeals. Arranging IT support cover and periodic research of technology developments. · Account management of client projects and assistance with new client onboarding. · Review and provide comments on the adequacy of company documents and online presence. · Assisting the Business Development Director to identify new business consultants and managed appointment, also supervised the new business direction and assisted with new pitch presentation.

Main objective of this role was to provide management of day to day running of the office and design studio, including administration, finance co-ordination, facilities, HR resources, marketing & development research. Also, acting PA to the Directors and shadow Project Manager. My key responsibilities included:· Organising administration work flow and assist with studio traffic.· Line manager for the accounts, reception and housekeeping staff. · Management of all office suppliers including annual reviews/replacements. · Maintaining administrative systems, including training and overseeing of work progress. · Assisting Account Manager/Director with client work, including proof reading and brand name generation, shadow account management etc. · Liaising with our Managing Director & accountant on all finance reports, plus managing accounts team admin re: invoicing, credit control etc. · Recruitment and selection responsibilities including negotiating agency rates, terms and conditions, and special contracts, interviewing and assessing candidates. · Liaising with consultants for Health & Safety risk assessments, Building & facilities management. · Social event planning for staff and clients.