Michelle R. Email & Phone Number

Cebu, Central Visayas, Philippines

Sydney, New South Wales, Australia

- Utilized Freshteam for managing the recruitment process, including hiring and onboarding.- Screened candidates against job descriptions, employing fair judgment to identify the best fit for each role.- Reviewed pre-recorded interviews on MyInterview to assess candidates' language proficiency and experience.- Facilitated Test Gorilla assessments to.

Sydney, New South Wales, Australia

- Made 30-50 daily calls to leads generated from the Go High-Level pipeline as an appointment setter for a dental clinic.- Scheduled calls strategically in the morning, noon, and late afternoon to increase the likelihood of leads answering the phone.- Reached out to leads within 5 minutes of their appearance on the pipeline to maintain their interest and.

Sydney, New South Wales, Australia

- Managed the CEO's calendar, handling tasks such as scheduling and canceling meetings, blocking holiday offs, and sending meeting invites to business partners and clients.- Conducted thorough research to support the department, including exploring tactics, strategies, and new services that could benefit the company. This involved communication with.

New South Wales, Australia

- Provided support for a duration of 4.5 months, covering the maternity leave of the previous agent.- Managed inbound calls using the VOIP app, Bria, handling approximately 20-25 calls per day, with higher volumes during peak hours or promotional periods.- Assisted customers in selecting appropriate training options such as CPR, First Aid, Anaphylaxis.

Canada

- Managed and organized confidential customer and client files as part of my administrative duties.- Responded to customer inquiries via email using Gorgias, ensuring timely responses within 24 hours or less.- Handled customer calls, providing updates on order statuses and directing them to the appropriate department, such as Refunds or Sales.- Utilized.

Cebu, Central Visayas, Philippines

- Handled an average of 30-50 calls per day as a Technical Support Specialist for AT&T Mobility, addressing various technical issues reported by customers.- Developed and maintained strong relationships with customers, fostering trust and rapport.- Assisted customers with additional tasks, such as topping up AT&T credits, and providing comprehensive.

Cebu, Central Visayas, Philippines

- I was among the first 50 agents hired for the inaugural captive Amazon.com account in the Philippines.- Assisted American customers with various order-related tasks, including processing refunds, replacements, disputes, and providing shipping status updates.- Handled customer inquiries through emails, chat, and phone calls, demonstrating effective time.

Cebu, Central Visayas, Philippines

- Served as a sales representative at Hp.com, specializing in selling laptops, gaming computers, printers, and keyboards.- Utilized up-selling and cross-selling techniques to enhance revenue and ensure customers received the most suitable products and accessories.- Demonstrated consistent high performance by surpassing daily sales quotas and earning the.